Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Credit card payment processing
Report creation
Sales expertise
Office equipment proficiency
High-energy attitude
Stockroom procedures
Data evaluation
Microsoft Office expertise
Store maintenance

Retail sales customer service
Adaptive team player
Courteous demeanor
Problem-solving abilities
Technologically savvy
Shipping and receiving understanding
Customer relations
Business development understanding

Experience

Customer Service Representative | 06/2019 to 08/2020
Company Name - City, State

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted approximately fifty customers each day with product or service questions.
Assessed customer needs and upsold products and services to maximize daily sales.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Trained three new employees within a year in procedures and policies in order to maximize team performance.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Delivered service and support to each customer, paving way for future business opportunities.

Shift Supervisor | 10/2003 to 03/2019
Company Name - City, State

Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Inspected incoming supplies to conform with materials specifications and quality standards.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Trained numerous employees in effective work procedures and performance strategies to optimize operations.
Collaborated with team members to improve performance and implement training updates.
Created and improved daily operational plans including production schedules and optimizing task flows.
Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Assisted upper management with daily operations to meet standards of service and quality.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Completed opening and closing duties to facilitate business operations.
Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Led cross-department initiative to launch cost reduction programs which reduced costs 20%.
Identified source of equipment malfunctions by using various troubleshooting methods.
Resolved customer complaints and reported issues to senior management.
Leveraged Telzon software to report inventory balances and cycle counts.
Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.

Lifeguard | 06/2002 to 08/2004
Company Name - City, State

Completed routine safety training and instructed all patrons to follow safety rules.
Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Monitored behaviors for safety violations and took steps to prevent further violations.
Patrolled pool facility areas to identify anyone in need of assistance and provide immediate care.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Contacted emergency personnel and provided aid while waiting for further assistance.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Maintained neat and clean pool area and clean water at all times.
Kept watch over swimmers to respond quickly to distress situations.
Informed patrons of unsafe or hazardous conditions, including weather, outside objects, and pool water visibility.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Conducted daily inspections of pool and removed any obstacles that could impede line of sight, including trash, toys and debris.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.

Education and Training

Worcester State University - City, State

Bachelor of Science

Business Administration, 05/2017

Resume Overview

School Attended

Worcester State University

Job Titles Held:

Customer Service Representative
Shift Supervisor
Lifeguard

Degrees

Bachelor of Science

Customer Service Representative Resume Example

Resume Score: 80%

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