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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Experienced Warehouse employee with 0ver 5 years invested in working in a warehouse environment. I am looking to start new career here at Eli Lillys, I have worked in warehouses such as Nestle Dreyes ice cream, Homegoods and currently XPO Logistics. I am certified in handling heavy machinery such as the Forklift. I hope to be considered for the Warehouse Mechanic-Maintenance position in your company.

Skills
  • Microsoft Office
  • Leadership
  • Strategic Planning
  • Problem solving
  • WMS
Experience
Company NameCity, StateCustomer Service Team Lead02/2013 to 11/2016
  • Open and close store, set up the front end, and assigned register to cashier and assist them throughout the day.
  • Handled all walk-in business, answer questions and assisted customers with products selection and purchases.
  • Handle return and refund, cash and credit card payments.
  • Trained new team members on proper service methods and providing ongoing support following their training.
  • Resolve complaints and issues.
Company NameCity, StateForklift Operator/Route Admin 03/2016 to 08/2018
  • Operating forklift equipment I.E Reach, OP, Stand up etc
  • Load, unload trucks, and stage products in the racks.
  • Train new associates
Company NameCity, StateForklift Operator11/2018 to 03/2019
  • Operating forklift equipment I.E Reach, OP, Stand up etc
  • Load, unload trucks, and stage products in the racks.
  • Train new associate.
Company NameCity, StatePit Operator07/2019 to Current
  • Operated forklift equipment I.E Reach, OP, stand up etc.
  • Stage products in racks and perform picking using OP.
  • Assist and coordinate workflow in the absence of a team lead.
Company NameCity, StateMaintenance Technician08/2010 to 02/2013
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Maintained performance by cleaning and lubricating components such as conveyors.
  • Performed general maintenance on machinery and equipment to prevent malfunctions.
  • Performed routine inspection and maintenance of equipment.
  • Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
Education and Training
High School Diploma05/2012Boyd H. Anderson High School, City, State
Some College (No Degree)Vincennes University, City, State
Industrial Mechanical Technology2020Ivy Tech Community College of Indiana, City, State
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Resume Overview

School Attended

  • Boyd H. Anderson High School
  • Vincennes University
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Customer Service Team Lead
  • Forklift Operator/Route Admin
  • Forklift Operator
  • Pit Operator
  • Maintenance Technician

Degrees

  • High School Diploma 05/2012
    Some College (No Degree)
    Industrial Mechanical Technology 2020

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