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Customer Service Representative, Customer Service Representatives Resume Example

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CUSTOMER SERVICE REPRESENTATIVE, CUSTOMER SERVICE REPRESENTATIVES
Summary

ADMINISTARTIVE SUPPORT PROFESSIONAL VERSATILE OFFICE MANAGEMENT SKILLS AND PROFICIENCY IN MICROSOFT OFFICE PROGRAMS. STRONG PLANNER AND PROBLEM SOLVER WHO READILY ADAPTS TO CHANGE, WORKS INDEPENDITLY AND EXCEEDS EXPECTATIONS. ABLE TO JUGGLE MULTIPLE PRIORITIES AND ABLE TO MEET TIGHT DEADLINES WITHOUT COMPROMISING QUALITY.Energetic support professional with over13 years experience in high-level executive support roles. Organized and professional  specializing in administrative support to busy offices. Committed to delivering high quality results with little supervision. Dedicated and focused , adept at managing multiple projects with ease using expert time management methods. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Legal administrative support
  • Schedule management
  • Self-starter
  • Detailed meeting minutes
  • Billing and coding
  • Workers' compensation knowledge
  • Dental terminology knowledge
  • Patient charting
  • Insurance eligibility verifications
  • Mail management
  • Meeting planning
  • Medical terminology
Accomplishments
Coordinated all department functions for team of 10+ employees. Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.
Experience
Customer Service Representative, Customer Service Representatives
April 2007 to CurrentCompany Name － City
  • Mix ingredients to prepare cocktails and other drinks.
  • Wash glassware and utensils after each use.
  • Pour wine and beer.
  • Serve food to customers seated at the bar.
  • Check identification of customers to make sure they meet age requirements for purchase of alcohol products.
  • Determine when a customer has had too much alcohol.
  • Clean up after customers and clean work area.
  • Order and maintain liquor and bar supplies.
  • Arrange bottles and glasses to make attractive displays.
  • Handled large sums of money with accuracy
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Office Manager, Medical Secretaries
April 2006 to December 2008Company Name － City
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Managed daily office operations and maintenance of equipment. Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
  • Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and prepared conference rooms.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Medical Assistant
January 1999 to June 2016Company Name － City, State
  • Perform administrative and certain clinical duties under the direction of a physician.
  • Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes.
  • Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.
Education
Public Health, 2016PRINCE GEORGE'S COMMUNITY COLLEGE LARGO － City, State
Medical Assistant/Phlebotomy, 1999APPLIED CAREER TRAINING INSTITUTE － City, StateMicrosoft Office Applications Certificate
High School Diploma : General Education, 06/01/1997NORTHWESTERN HIGH SCHOOL － City, State
Skills
Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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Resume Overview

School Attended

  • PRINCE GEORGE'S COMMUNITY COLLEGE LARGO
  • APPLIED CAREER TRAINING INSTITUTE
  • NORTHWESTERN HIGH SCHOOL

Job Titles Held:

  • Customer Service Representative, Customer Service Representatives
  • Office Manager, Medical Secretaries
  • Medical Assistant

Degrees

  • Public Health , 2016
    Medical Assistant/Phlebotomy , 1999
    High School Diploma : General Education , 06/01/1997

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