customer service representative customer service lead resume example with 7+ years of experience
Jessica
Claire
Customer Service Department Manager
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Skills
Team Management
Issue Resolution
Staff Management
Corrective Actions
Responding to Difficult Customers
Positive and Constructive Feedback
Leading Team Meetings
Maximizing Coverage
Report Preparation and Analysis
Handling Escalations
Maintaining Clean Work Areas
Verbal and Written Communication
Upbeat and Positive Personality
Policy Enforcement
Education
Southeast High SchoolBradenton, FLExpected in 05/1993 ā āHigh School Diploma: - GPA:
Work History
Meggitt Plc - Customer Service Representative/Customer Service Lead North Hollywood, CA, 09/2020 - 02/2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details, as well as specials, coupons & deals. To assure customer is receiving the most product for their monies with absolute satisfaction.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Circle K Stores Inc. - Customer Service Representative/Lead Crew Represent City, STATE, 01/2020 - 09/2020
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Coached employees through day-to-day work and complex problems.
Established and updated work schedules to account for changing staff levels and expected workloads.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Wal Mart - General Merchandise Manager/Customer Service Manager City, STATE, 06/2018 - 09/2020
Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Assessed areas of service concern and developed improvement plans.
Developed productive relationships with key account holders.
Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Assist in all aspects of Cashiers, both individually as well as in a group or team setting.
Walmart - Customer Service Manager City, STATE, 09/2014 - 06/2018
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Resolved concerns with products or services to help with retention and drive sales.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Collaborated with General Store Managers as well as District & Regional Leadership to improve customer service processes and support structures company-wide.
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Resume Overview
School Attended
Southeast High School
Job Titles Held:
Customer Service Representative/Customer Service Lead
Customer Service Representative/Lead Crew Represent
General Merchandise Manager/Customer Service Manager