Highly enthusiastic customer service professional with years of client interface experience.
Strong organizational skills
Customer service expert
Active listening skills
Inventory control familiarity
Telephone inquiries specialist
Sharp problem solver
Customer Service Representative Customer Service MFA OIL & PROPANE － HERMANN, MOCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Social Services Assistant NEW HAVEN CARE CENTER － NEW HAVEN, MOAddressed questions and concerns from the general public. Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services. Collected and entered statistical data into databases.
Teller/Customer Service PEOPLES SAVINGS BANK － NEW HAVEN, MO
Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. Opened new customer accounts, including checking, savings and lines of credit. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Education and Training
1976NEW HAVEN HIGH SCHOOL － NEW HAVEN, MO
Activities and Honors
My career has given me the opportunity to go to many seminars for training. I have taken extensive training in banking as a teller at Peoples Savings Bank. Social Service skills at New Haven Care Center. My current job at MFA OIL which I have learned and trained in several levels of customer service and extensive training on new computer programs and the knowledge of fuel and propane.