Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly enthusiastic customer service professional with years of client interface experience.
  • Courteous demeanor
  • Strong organizational skills
  • Customer service expert
  • Active listening skills
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Invoice processing
  • Sharp problem solver
Work Experience
Customer Service Representative Customer Service, to
Department Of AgricultureWarren, PA,
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Social Services Assistant, to
Space Coast Credit UnionVero Beach, FL,
Addressed questions and concerns from the general public.
Conducted needs’ assessments and referred clients to financial, medical, social and community assistance and services.
Collected and entered statistical data into databases.
Teller/Customer Service, to
Examined checks for identification and endorsement.
Supplied tellers with coin and currency as needed.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Education and Training
: , Expected in 1976
Activities and Honors
My career has given me the opportunity to go to many seminars for training. I have taken extensive training in banking as a teller at Peoples Savings Bank. Social Service skills at New Haven Care Center. My current job at MFA OIL which I have learned and trained in several levels of customer service and extensive training on new computer programs and the knowledge of fuel and propane.

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School Attended


Job Titles Held:

  • Customer Service Representative Customer Service
  • Social Services Assistant
  • Teller/Customer Service


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