Motivated personable business professional with several years of experience as Customer Service Representative. Diplomatic and tactful with professional and non-professionals. Accustomed to handling sensitive records. Being empathetic and demonstrating patience and providing accurate information and timely reports.
MMC Strategic StaffingSeptember 2015 to May 2016Customer Service Representative (CSR) - Temporary Denver, CO
Taking 50+ inbound calls with an occasional outbound call as needed.
Connecting customers to private health insurance plans, Medicaid, and/or the Maryland Children's Health Plan.
Addressed customer's service inquiries in a accurate and timely manner.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling customer's information.
24-7 Intouch Contact CenterNovember 2013 to March 2015Customer Service Representative Aurora, CO
Answered calls for high-volume inbound call center 50+ with an occasional outbound call as needed..
Greeting customers, providing information, for constant flow of customer.
Addressed and resolved customer merchandise complaints empathetically and professionally.
Able to navigate between multiple application and input data quickly.
Ability to multi-task
Jackson Hewitt Tax ServiceJanuary 2013 to April 2016Tax Preparer - Seasonal Part-time Denver, CO
Interview clients to obtain additional information on taxable income and deductible expense and allowances.
Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Use all appropriate adjustments, deductions, and credits to keep clients taxes to a minimum.
Received and processed payments for tax preparation.
Calculate form preparation fees, according to return complexity and processing time required.
Good communication skills both written and orally.
Internal Revenue ServiceApril 1986 to December 2013Contact Representative/ Tax Examiner Denver, CO
Received calls for a high-volume fast pace inbound call center. Advised customers on basic concept of Tax planning.
Thorough research using account related on-line systems, interpreting the information and data needed to resolve issues correctly.
Good understanding of the IRS audit process and general rules of Statue of Limitations on Tax Returns.
Everest CollegeJanuary 2010Associate of Applied Science (AAS): Accounting Aurora, CO, USA
Pima Medical InstituteAugust 2014Certificate : Medical Administrative AssistantAurora, CO, USA