Customer Service Representative Csr Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Forward-thinking professional with Bachelor in Business Management offering 7 years of experience in manufacturing sector and 15 years fuel supply chain management.

  • IEEE Trade Show
  • Project Organization
  • Phase One (1) Tech Support
  • Trade Shows
  • Software Hardware Research Requirements/Compatibility
  • VAR Relationships
  • Compaq Certified Sales
  • Citrix Certified Sales
  • Report creation
  • Report generation
  • Process optimization
  • Problem-solving abilities
  • Adaptive team player
  • Fleet dispatching
  • System implementation
  • Senior leadership support
  • Quality control
  • Transportation solution development
  • Promotional support
  • Data evaluation
  • Shipping and receiving understanding
  • Sales expertise
  • Stockroom procedures
  • Customer relations
  • Office equipment proficiency
  • Materials transport
  • Microsoft Office expertise
  • Technologically savvy
Education and Training
Mount Olive College New Bern, NC Expected in 2021 Bachelor of Arts : Business Management - GPA :
Mount Olive College New Bern, NC Expected in 2017 Associates : Science Degree - GPA :
Copart - Customer Service Representative (CSR)
Eugene, OR, 10/2015 - Current
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Interviewed customers regarding various material issues and reported feedback to management team.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Cadia Healthcare - Sales/Office Manager
Cheswold, DE, 12/2008 - 12/2009
  • Transitioned from Cardstock Inventory to Computer Inventory System IEEE Power and Energy Trade Show Responsibilities: National and International Sales Inventory Control Customer Quoting and Price Negotiation Vendor/VAR Relationship Client Relations Logistics - Import Export Container/Tractor Trailer Documentation, More….
  • Supported sales agents by compiling sales and marketing collateral materials and organizing special promotional events to enable customer acquisition.
  • Tracked sales unit progress toward predetermined targets to identify emerging obstacles and develop resolution plans.
  • Conducted weekly sales team meetings to review progress toward established goals and support individual achievement.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Mitigated regulatory risks by guaranteeing program requirements adhered to UL compliance standards.
Eastern Aviation Fuels, Inc - Executive Secretary/ Dispatch/Invoice Specialist
City, STATE, 12/2001 - 12/2007
  • Reduced Invoicing Errors to less than 2.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Resolved customer disputes quickly and fairly by researching customer accounts.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers.
  • Resolved variances in accounts and reconciled histories with bank statements.
RSM McGladrey – The Network Intelligence Company - Office Manager
City, STATE, 12/1997 - 12/2001
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Prioritized project components and organized scopes.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Interviewed, onboarded, developed and oversaw daily activities of clerical and administrative office personnel.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions.
  • Quoted and prepared proposals for business services such as hardware, software and scope of project.
  • Mitigated regulatory risks by to keep program requirements in line with Administrative Office of Court's compliance standards.
  • Managed inventory and purchase of materials for specific projects.
Activities and Honors
Market Development Key Client Retention Market Research Team Building Reseller/VAR Networks Price Negotiations Sales Strategies Organizational Leadership High-Impact Sales Presentation Development Trade Show Organization

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Resume Strength

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Mount Olive College
  • Mount Olive College
Job Titles Held:
  • Customer Service Representative (CSR)
  • Sales/Office Manager
  • Executive Secretary/ Dispatch/Invoice Specialist
  • Office Manager
  • Bachelor of Arts
  • Associates