Customer Service Representative Contact Rep. resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Ability Summary
  • Knowledge in Front-end languages such as HTML, CSS, and JavaScript. Knowledge in Back-end languages such as Java and PHP.  
  • Ability to prioritize work, solve problems and organize own time with minimal supervision.
  • Familiar with relational database including using SQL to modify and retrieve data. 
  • Understanding of the Software Development Life Cycle (SDLC).
  • Comfortable working as part of a connected team, but self-motivated. Exceptionally detail-oriented. 
  • Handle unusual situations and confidential information with sensitivity.
  • Expert in MS Word, Outlook, Excel and PowerPoint. Proficient in Adobe Acrobat and Illustrator.
  • Maintained positive working relationships w/ customers, coworkers and management in a high volume and fast pace environment.
Customer Service Representative/Contact Rep., 08/2017 - 09/2018
Social Security Administration City, STATE,
  • Provide assistance to beneficiaries and the general public in person, by telephone, or in writing. 
  • Notably committed to serving the general public, with the ability to build productive relationships and resolve complex  issues/inquiries.
  • Conduct interviews to determine the nature of the visit/call; explain technical information, gather facts, evaluate evidence and take action to resolve problems relating to all Social Security programs.
  • Obtain, clarify, and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits.
  • Recipient of the Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey.
Center Consultant/Customer Service Associate, 03/2015 - 05/2017
FedEx Office And Print Services City, STATE,
  • Recipient of President's Club 2015 for being the #2 Center in the Eastern Region given by District Manager Irin Cobian.
  • Conduct routine calls to ensure customers order satisfaction, collect payment arrangements and determine areas for improvement.
  • File and bin customers' orders upon completion and retrieve information as needed.
  • Analyzed and identified customers' needs and took the proper steps to substantially complete such needs with timeliness and certainty.
  • Operated, maintained and troubleshooted general office equipment such as: printers, copiers, computers, scanners (both hand place and oversize), Sony kiosk, and fax machines.
  • Managed multiple computer systems including: SSM, Legacy, Print Manager, Point of Sale (POS), Order To Pay (OTP), FedEx One, and Pre Production Application (PPA).
Operation Specialist Petty Officer (Active Duty), 07/2009 - 11/2012
US Navy City, STATE,
  • Primary mission was to gather/collect, organize, process, display and rapidly disseminate pertinent tactical and intelligence by the use of various shipboard systems, logs, charts, radars, sonars, radio and sound powered phones.
  • Responsible for conducting training for newly arrived personnel including: in rate Operation Specialist training, general military, and Information systems training.
  • Operates a radar/console screen, observing objects detected by the radar and displayed on the radar screen; identifies the objects detected, determines their movement, and disseminates this information to users by internal communications systems; performs routine preventive maintenance on radar equipment.
  • Acclimated to fast-paced, mission critical, and high-volume workloads demanding extreme attention to details and extended hours.
  • Manages C4I database management functions, communications operations, and Force Over the Horizon Track Coordinator (FOTC) functions.

Education and Training
Bachelor of Science: Informatics, Expected in 2017
Mercer University - Atlanta, GA
Certificate: Web Development , Expected in 2016
Shaw Academy - ,
Associate of Science: General Studies, Expected in 2015
Georgia Military College - Fairburn, GA
High School Diploma: College Prep, Expected in 2009
Jonesboro High School - Jonesboro, GA
Activities and Honors
  • Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey of Social Security Administration.
  • Certificate of Achievement for President’s List 2015 given by William D. Underwood.
  • Certificate of Achievement for Dean’s List 2013 given by Anita B. Wyche, Dean of Student Services.
  • Sailor of the Month received on 31 Aug 2012 given by LT W. Coward, Division Officer FRCMA Norfolk.
  • Good Conduct Award received on 07 Jul 2012 given by CDR B. A. Washburn, Officer In Charge FRCMA Norfolk.
  • Navy and Marine Corps Achievement Medal received on 12 May 2011 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.
  •  Humanitarian Service Medal received on 20 September 2010 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.

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Resume Overview

School Attended

  • Mercer University
  • Shaw Academy
  • Georgia Military College
  • Jonesboro High School

Job Titles Held:

  • Customer Service Representative/Contact Rep.
  • Center Consultant/Customer Service Associate
  • Operation Specialist Petty Officer (Active Duty)


  • Bachelor of Science
  • Certificate
  • Associate of Science
  • High School Diploma

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