Customer Service Representative Contact Rep. resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Ability Summary
Knowledge in Front-end languages such as HTML, CSS, and JavaScript. Knowledge in Back-end languages such as Java and PHP.
Ability to prioritize work, solve problems and organize own time with minimal supervision.
Familiar with relational database including using SQL to modify and retrieve data.
Understanding of the Software Development Life Cycle (SDLC).
Comfortable working as part of a connected team, but self-motivated. Exceptionally detail-oriented.
Handle unusual situations and confidential information with sensitivity.
Expert in MS Word, Outlook, Excel and PowerPoint. Proficient in Adobe Acrobat and Illustrator.
Maintained positive working relationships w/ customers, coworkers and management in a high volume and fast pace environment.
Experience
Customer Service Representative/Contact Rep., 08/2017 - 09/2018 Social Security Administration – City, STATE,
Provide assistance to beneficiaries and the general public in person, by telephone, or in writing.
Notably committed to serving the general public, with the ability to build productive relationships and resolve complex issues/inquiries.
Conduct interviews to determine the nature of the visit/call; explain technical information, gather facts, evaluate evidence and take action to resolve problems relating to all Social Security programs.
Obtain, clarify, and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits.
Recipient of the Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey.
Center Consultant/Customer Service Associate, 03/2015 - 05/2017 FedEx Office And Print Services – City, STATE,
Recipient of President's Club 2015 for being the #2 Center in the Eastern Region given by District Manager Irin Cobian.
Conduct routine calls to ensure customers order satisfaction, collect payment arrangements and determine areas for improvement.
File and bin customers' orders upon completion and retrieve information as needed.
Analyzed and identified customers' needs and took the proper steps to substantially complete such needs with timeliness and certainty.
Operated, maintained and troubleshooted general office equipment such as: printers, copiers, computers, scanners (both hand place and oversize), Sony kiosk, and fax machines.
Managed multiple computer systems including: SSM, Legacy, Print Manager, Point of Sale (POS), Order To Pay (OTP), FedEx One, and Pre Production Application (PPA).
Operation Specialist Petty Officer (Active Duty), 07/2009 - 11/2012 US Navy – City, STATE,
Primary mission was to gather/collect, organize, process, display and rapidly disseminate pertinent tactical and intelligence by the use of various shipboard systems, logs, charts, radars, sonars, radio and sound powered phones.
Responsible for conducting training for newly arrived personnel including: in rate Operation Specialist training, general military, and Information systems training.
Operates a radar/console screen, observing objects detected by the radar and displayed on the radar screen; identifies the objects detected, determines their movement, and disseminates this information to users by internal communications systems; performs routine preventive maintenance on radar equipment.
Acclimated to fast-paced, mission critical, and high-volume workloads demanding extreme attention to details and extended hours.
Manages C4I database management functions, communications operations, and Force Over the Horizon Track Coordinator (FOTC) functions.
Education and Training
Bachelor of Science: Informatics, Expected in 2017 - Mercer University - Atlanta, GA GPA:
Certificate: Web Development , Expected in 2016 - Shaw Academy - , GPA:
Associate of Science: General Studies, Expected in 2015 - Georgia Military College - Fairburn, GA GPA:
High School Diploma: College Prep, Expected in 2009 - Jonesboro High School - Jonesboro, GA GPA:
Activities and Honors
Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey of Social Security Administration.
Certificate of Achievement for President’s List 2015 given by William D. Underwood.
Certificate of Achievement for Dean’s List 2013 given by Anita B. Wyche, Dean of Student Services.
Sailor of the Month received on 31 Aug 2012 given by LT W. Coward, Division Officer FRCMA Norfolk.
Good Conduct Award received on 07 Jul 2012 given by CDR B. A. Washburn, Officer In Charge FRCMA Norfolk.
Navy and Marine Corps Achievement Medal received on 12 May 2011 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.
Humanitarian Service Medal received on 20 September 2010 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.
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