Customer Service Representative/Contact Rep. Resume Example
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CUSTOMER SERVICE REPRESENTATIVE/CONTACT REP.
Objective
An energetic and diligent recent graduate seeking employment in the Administration Field. Offering exceptional communication, clerical, critical thinking, and problem-solving skills.
Ability Summary
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Experience
08/2017 to 09/2018
Customer Service Representative/Contact Rep.Social Security Administration － City , STATE
- Recipient of the Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey.
- Provide assistance to beneficiaries and the general public in person, by telephone, or in writing.
- Notably committed to serving the general public, with the ability to build productive relationships and resolve complex issues/inquiries.
- Conduct interviews to determine the nature of the visit/call; explain technical information, gather facts, evaluate evidence and take action to resolve problems relating to all Social Security programs.
- Obtain, clarify, and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits.
03/2015 to 05/2017
Customer Service Associate/Center ConsultantFedEx Office And Print Services － City , STATE
- Recipient of President's Club 2015 for being the #2 Center in the Eastern Region given by District Manager Irin Cobian.
- Conduct routine calls to ensure customers order satisfaction, collect payment arrangements and determine areas for improvement.
- Analyzed and identified customers' needs and took the proper steps to substantially complete such needs with timeliness and certainty.
- File and bin customers' orders upon completion and retrieve information as needed.
- Operated, maintained and troubleshooted general office equipment such as: printers, copiers, computers, scanners (both hand place and oversize), Sony Kiosk, and fax machines.
- Managed multiple computer applications including: SSM, Legacy, Print Manager, Point of Sale (POS), Order To Pay (OTP), FedEx One, and Pre Production Application (PPA).
07/2009 to 11/2012
Second Class Petty Officer (Active Duty)US Navy － City , STATE
- While aboard my ship, I conducted training for newly arrived personnel including: in rate Operation Specialist training, general military, and Information systems training.
- Acclimated to fast-paced, mission critical, and high-volume workloads demanding extreme attention to details and extended hours.
- Directly responsible for the initiative of organizing a crew of 4 Sailors to revamp all decks at FRCMA Norfolk which improved the overall appearance of the command. My crew initiative resulted in a cost avoidance of $17,000 in funds to have it professionally done.
- Accountable for issuing and receiving of Hazmat and cleaning supplies for 6 Divisions.
- Responsible for the inventory, upkeep and maintenance of all ceremonial gear. Maintained 100% accountability of equipment, including stages, chairs, props and electrical equipment valued at $50,000.
Education and Training
2017
Bachelor of Science: InformaticsMercer University － City, State, USA
2016
Diploma: Web DevelopmentShaw Academy
2016
Associate of Arts: General StudiesGeorgia Military College － City, State, USA
2009
High School Diploma: College PrepJonesboro High School － City, State, USA
Activities and Honors
- Making a Difference Award, GDMS Information Technology received 09 December 2019 by Senior Manager Bonnie Kriewald.
- Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey of Social Security Administration.
- Certificate of Achievement for President's List 2015 given by William D. Underwood.
- Certificate of Achievement for Dean's List 2013 given by Anita B. Wyche, Dean of Student Services.
- Sailor of the Month received on 31 Aug 2012 given by LT W. Coward, Division Officer FRCMA Norfolk.
- Good Conduct Award received on 07 Jul 2012 given by CDR B. A. Washburn, Officer In Charge FRCMA Norfolk.
- Navy and Marine Corps Achievement Medal received on 12 May 2011 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.
- Humanitarian Service Medal received on 20 September 2010 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.
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Resume Overview
School Attended
- Mercer University
- Shaw Academy
- Georgia Military College
- Jonesboro High School
Job Titles Held:
- Customer Service Representative/Contact Rep.
- Customer Service Associate/Center Consultant
- Second Class Petty Officer (Active Duty)
Degrees
- Bachelor of Science : Informatics
Diploma : Web Development
Associate of Arts : General Studies
High School Diploma : College Prep
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