An energetic and diligent recent graduate seeking employment in the Administration Field. Offering exceptional communication, clerical, critical thinking, and problem-solving skills.
Ability Summary
Experienced in clerical, organizational, time management, and planning tasks.
Expert in MS Word, Excel, Outlook and PowerPoint. Proficient in Adobe Acrobat and Illustrator.
Ability to prioritize work, solve problems and organize own time with minimal supervision.
Taking initiative, using good judgment, understand deadlines, and carrying multiple projects through to completion with an ability to work independently under general direction.
Maintained positive working relationships w/ customers, coworkers and management in a high volume and fast pace environment.
Handles multiple demands on an on-going basis including familiar situations, sensitive information and some high level contact. Handle unusual situations and confidential information with sensitivity.
Handle, sort, and scan incoming mail, order and stock supplies.
Education and Training
Mercer UniversityAtlanta, GAExpected in 2017 ā āBachelor of Science:Informatics - GPA:
Shaw Academy, Expected in 2016 ā āDiploma:Web Development - GPA:
Georgia Military CollegeFairburn, GAExpected in 2016 ā āAssociate of Arts:General Studies - GPA:
Jonesboro High SchoolJonesboro, GAExpected in 2009 ā āHigh School Diploma:College Prep - GPA:
Experience
Social Security Administration - Customer Service Representative/Contact Rep. City, STATE, 08/2017 - 09/2018
Recipient of the Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey.
Provide assistance to beneficiaries and the general public in person, by telephone, or in writing.
Notably committed to serving the general public, with the ability to build productive relationships and resolve complex issues/inquiries.
Conduct interviews to determine the nature of the visit/call; explain technical information, gather facts, evaluate evidence and take action to resolve problems relating to all Social Security programs.
Obtain, clarify, and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits.
FedEx Office And Print Services - Customer Service Associate/Center Consultant City, STATE, 03/2015 - 05/2017
Recipient of President's Club 2015 for being the #2 Center in the Eastern Region given by District Manager Irin Cobian.
Conduct routine calls to ensure customers order satisfaction, collect payment arrangements and determine areas for improvement.
Analyzed and identified customers' needs and took the proper steps to substantially complete such needs with timeliness and certainty.
File and bin customers' orders upon completion and retrieve information as needed.
Operated, maintained and troubleshooted general office equipment such as: printers, copiers, computers, scanners (both hand place and oversize), Sony Kiosk, and fax machines.
Managed multiple computer applications including: SSM, Legacy, Print Manager, Point of Sale (POS), Order To Pay (OTP), FedEx One, and Pre Production Application (PPA).
US Navy - Second Class Petty Officer (Active Duty) City, STATE, 07/2009 - 11/2012
While aboard my ship, I conducted training for newly arrived personnel including: in rate Operation Specialist training, general military, and Information systems training.
Acclimated to fast-paced, mission critical, and high-volume workloads demanding extreme attention to details and extended hours.
Directly responsible for the initiative of organizing a crew of 4 Sailors to revamp all decks at FRCMA Norfolk which improved the overall appearance of the command. My crew initiative resulted in a cost avoidance of $17,000 in funds to have it professionally done.
Accountable for issuing and receiving of Hazmat and cleaning supplies for 6 Divisions.
Responsible for the inventory, upkeep and maintenance of all ceremonial gear. Maintained 100% accountability of equipment, including stages, chairs, props and electrical equipment valued at $50,000.
Activities and Honors
Making a Difference Award, GDMS Information Technology received 09 December 2019 by Senior Manager Bonnie Kriewald.
Exemplary Contribution or Service Award received on 23 August 2018 by District Manager Jolaunne Dempsey of Social Security Administration.
Certificate of Achievement for Presidentās List 2015 given by William D. Underwood.
Certificate of Achievement for Deanās List 2013 given by Anita B. Wyche, Dean of Student Services.
Sailor of the Month received on 31 Aug 2012 given by LT W. Coward, Division Officer FRCMA Norfolk.
Good Conduct Award received on 07 Jul 2012 given by CDR B. A. Washburn, Officer In Charge FRCMA Norfolk.
Navy and Marine Corps Achievement Medal received on 12 May 2011 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.
Humanitarian Service Medal received on 20 September 2010 given by CDR N. J. Moyer, Commanding Officer USS Fort McHenry.
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