Hardworking Customer Service Representative with 3 years of experience working with customers to provide the best conference calls specific to their needs. Time management was crucial in order to be successful when managing multiple conferences, with knowledge of excel and proven multitasking abilities. Maintained professional relationships with clients to enhance business results.
Increased customer satisfaction by delivering effective support and guidance to resolve problems. Able to multitask and prioritize actions to manage incoming calls, emails and upcoming conference requirements. Good research, communication, and teamwork abilities.
A fast learner, able to understand new concepts in short order. I will never hesitate to ask questions and try to better my understanding of the industry and what is needed be successful.
Upon joining the Conference America team I picked up their system and processes very quickly, which lead to being added to the Adobe Webinar team. A position that added more customer interaction as well as more responsibilities.
I studied and built my own computer from personally selected parts. I still continue to tinker and upgrade the platform as better technology emerges. The ability to locate a problem effectively is paramount to a successful build, as is being thorough in the build process. One mistake, such as forgetting to use an anti-static surface or bracelet could lead to damaged parts or bent CPU pins, proving fatal for the current build. BIOS and setting up the OS was done by me as well. It is a hobby that teaches many skills for a field I enjoy.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: