Skilled customer service specialist committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Monitor performance of sales team and implement improve methods where needed, deliver quality customer service while cultivating client satisfaction and loyalty, warmly greet patrons upon entrance to store and offer assistance with finding needed items, process payments and return receipts, cash, coin and payment cards to customers, scan and bagged items and operated cash register to check out store patrons, received shipments and signed off on packages, documenting all incoming items, train newly hired employees by explaining job responsibilities and overseeing task prioritization, coached other employees in effective customer service and successful selling techniques, keyholder responsible for auditing register drawers, change fund, and deposit.
Worked at home as an inbound customer service representative. Answered queries about services or products as well as sell them. Handled client complaints, queries, billing inquiries and requests with the optimal degree of professionalism and courtesy.
Primary responsibilities of the Retail Customer Service Agent is to assist retail customers that call to place orders, check on their order status, need to complete returns, has questions regarding the shipping process, and other services related to their order. Work with the online order entry system to provide customers with accurate and relevant information while promoting a positive brand image.
Primary responsibility to deescalate and provide a resolution resulting in continue loyal customers. Engaged in three different computer programs to assist customers.
Invited to be a member of the Delta Epsilon Tau Honors Society - US Career Institutes Gamma of Colorado Chapter.
Phi Theta Kappa Two Year International Honors Society
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