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Customer Service Representative, Cleaner Resume Example

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CUSTOMER SERVICE REPRESENTATIVE, CLEANER
Professional Summary

Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drive revenue with skilled promotional and problem-solving abilities. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages dust and hand wipe furniture tops , vacuum and damp mop floors and clean and disinfect surfaces with no supervision and relative ease. General Cleaner and housekeeper with 4 years of experience carrying out cleaning, laundry and maintenance in commercial and industrial environments. Reliable associate with vast knowledge operating industrial cleaning equipment and chemicals. Strong attention to detail with keen eye for facilities presentation, organization and cleanliness.

Skills
  • Decision Making
  • Team Work
  • Interpersonal Communication
  • Attention to detail
  • Creative problem solving
  • Customer Service.
  • Adaptability.
  • Computer Skills
Work History
06/2018 to 02/2020Customer Service Representative, CleanerTacos El Michoacano | Snellville, GA
  • Adhered to safety protocols, resulting in zero complaints
  • Sanitized sinks, kitchen surfaces and other high-traffic home fixtures.
  • Applied correct chemical solutions and used proper equipment to avoid damage to griddles, kitchen utensils and fixtures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering excellent customer service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, and special order requests.
  • Provided primary customer support to customers in fast-paced environment.
  • Responded to customer requests for services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained composure and work quality while under stress.
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained excellent attendance record, consistently arriving to work on time.
02/2017 to 06/2018HousekeeperRosas House Cleaning | Lawrenceville, GA
  • Removed waste paper and other trash from premises to designated area.
  • Used chemicals to disinfect floors, counters and furniture.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Established and maintained clean and comfortable environments in houses by vacuuming, cleaning and dusting.
  • Vacuumed rugs and carpeted areas in every room of the house.
  • Serviced bathrooms, including cleaning and sanitizing.
  • Polished glass, stainless steal, wood surfaces and windows.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Transported cleaning products and equipment to and from utility rooms.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished wood floors and other woodwork.
02/2016 to 06/2018Customer Service Representative, CleanerTree Of Life Party Rental | Norcross, GA
  • Explained available rental options, rates and full rental terms thoroughly to facilitate customer satisfaction.
  • Received returned items, evaluating products for overall condition and readiness for next use before storing in designated areas.
  • Greeted customers at rental location and initiated communication to determine service needs.
  • Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
  • Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
  • Completed sales transactions, including all accepted forms of payment.
  • Provided assistance to customers requiring help by carrying-out and loading purchases.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Processed customer orders and accurately entered into order system.
  • Maintained clean and organized appearance for all rental equipment to attract and retain customers.
  • Increased customer satisfaction by resolving issues.
  • Handled calls to address customer inquiries and concerns.
  • Cleaned and disinfected all rental equipment
  • Answer incoming calls and make appointments
  • Organize documents and take payments
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
02/2014High School DiplomaNew Life Technical Academy, 1003 Virginia Ave. Atlanta, GA 30354
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Resume Overview

Companies Worked For:

  • Tacos El Michoacano
  • Rosas House Cleaning
  • Tree Of Life Party Rental

School Attended

  • New Life Technical Academy

Job Titles Held:

  • Customer Service Representative, Cleaner
  • Housekeeper

Degrees

  • 02/2014 High School Diploma

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