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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Enthusiastic customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding Motivated to learn, grow and excel industry.

Experienced with over 20 years of experience of serving customers Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. .

Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator able to work effectively and productively with diverse customers and individual needs.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Energetic and reliable representative well-trained and excelling while multitasking workflow, Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers satisfaction.

Skills
  • Sales expertise
  • Efficient customer service expert
  • Collaborative Leadership
  • Product and service expertise
  • Cash handling accuracy
  • Merchandising knowledge
  • Retail Industry Knowledge
  • Documentation and record keeping
  • Team player mentality
  • Written and oral communication skills
  • Outgoing personality
  • Reading comprehension skills
  • Credit card payment processing
  • Active listening
  • High-energy attitude
  • Retail sales customer service
  • Clerical support
Experience
Walmart Neighborhood MarketAugust 2015 to January 2020Customer Service Representative
Clarksville, Tennessee
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
  • Worked with strong organizational skills to resolve problems, improve operations and provide exceptional customer service
  • Supervised and led employees to high performance levels in cross-functional matrix management structure
  • Liaised with customer to organize and perform quality standard training for new and existing staff
  • Worked with customers to understand requirements and provide exceptional service
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Collaborated with teams of 4 or more to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Delivered high level of service and support to each customer, paving way for future business opportunities
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Addressed customer service inquiries quickly and accurately
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Worked with managers to develop service improvement initiatives
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Evaluated customer account information to assess current issues and determine potential solutions
BojanglesApril 2014 to July 2015Shift manager
Clarksville, TN
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Documented receipts, employee hours and inventory movements
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments
  • Managed day-to-day operations, including supervision and assignment delegation for member team
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Mentor and supported new employees to maximize team performance
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department
  • Increased overall team efficiency and productivity
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Assessed, optimized and elevated operations to target current and expected demands
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy
  • Ran daily reports to assess performance and make proactive adjustments
  • Led staff meetings for team of 6 to communicate promotional goal directives
Taco Del MarJanuary 2014 to July 2015Store Manager
Clarksville, TN
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Created work schedules according to sales volume and number of employees
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Established and administered annual budget with effective controls to prevent overage's,minimize burn rate and support sustainability objectives
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Rotated merchandise and displays to feature new products and promotions
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Scheduled and led weekly store meetings with staff totally 10 to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance
  • Trained and supervised all new associates in grocery, produce and administrative departments
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Kept accounts current and funds deposited to keep on-site cash low
  • Prioritized sanitation, safety and health standards in work areas
  • Updated store pricing, signage and merchandising based on current promotions
  • Assessed, optimized and elevated operations to target current and expected demands
  • Trained person staff to deliver outstanding customer service and assistance
Fred'sAugust 2013 to December 2014Cashier
Clarksville, Tn
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Operated cash register for cash, check and credit card transactions
  • Processed shipments and maintained stock shelf organization
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility

  • Updated store pricing, signage and merchandising based on current promotions
  • Built loyal customer base by delivering excellent service and stocking in-demand products

  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
  • Trained new employees in cashiering procedures, offering assistance in resolving issues
  • Trained new team members in cash register operation, stock procedures and customer service
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Learned roles of other departments to provide coverage and keep store operational
  • Helped customers find specific products, answering questions and offering advice
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness

  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers
  • Welcomed customers, offering assistance to help find necessary store items
  • Inspected items for damage and reported issues to supervisor to return uneatable merchandise and obtain replacements for customers
  • Processed returned items in accordance with store policy
  • Properly verified customer identification for alcohol or tobacco purchases
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Processed customer payments quickly and returned exact change and receipts
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Worked closely with 3 front-end staff members to assist customers
  • Received payments for merchandise and issued receipts reflecting zero balances or additional payments required to bring accounts current
  • Increasing sales by suggesting specific purchases to customers and suggestive selling
Education and Training
Christian County High School1988Diploma: General StudiesHopkinsville, KY
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Resume Overview

Companies Worked For:

  • Walmart Neighborhood Market
  • Bojangles
  • Taco Del Mar
  • Fred's

School Attended

  • Christian County High School

Job Titles Held:

  • Customer Service Representative
  • Shift manager
  • Store Manager
  • Cashier

Degrees

  • Diploma : General Studies

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