Customer Service Representative Resume Example Dollar Tree

CUSTOMER SERVICE REPRESENTATIVE

Summary

Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate [Type] agency structures. Practiced at working with regulatory limits and [Type] department standards to handle requirements via email, letter, telephone calls or in person.

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software].

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Energetic and reliable [Job Title] well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Hardworking customer service professional accustomed to fast-paced [Type] call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Report creation
Credit card payment processing
Business development understanding
Fleet dispatching
Retail sales customer service
In-store support
Call center experience

Product organization
High-energy attitude
Shipping and receiving understanding
Problem-solving abilities
Active listening
Stockroom procedures
Store maintenance

Experience

Dollar Tree | Harrison, OHCustomer Service Representative04/2019 - 10/2019

Worked with managers to develop service improvement initiatives.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Set up and activated customer accounts.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Subway | Cleves, OHCashier Assistant11/2015 - 06/2016

Trained new team members in cash register operation, stock procedures and customer service.
Drove sales and add-on purchases by promoting specific item options to customers.
Resolved issues with cash registers, card scanners and printers.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Filled beverages and delivered food to customers by [Action].
Welcomed customers, offering assistance to help find necessary store items.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Prepared food, including [Type], [Type] and [Type] items.
Restocked [Location] with silverware, straws, napkins and condiments.
Stayed up to date on current item discounts to support promotions.
Helped customers find specific products, answered questions and offered advice.
Answered phone calls to assist customers with questions and [Type] orders.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Worked closely with front-end staff to assist customers.

Subway | Harrison, OHCustomer Service Representative06/2009 - 12/2014

Delivered high level of service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Webb's creamy whip | Cleves, OHCashier Assistant06/2009 - 09/2012

Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues with cash registers, card scanners and printers.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Filled beverages and delivered food to customers by [Action].
Welcomed customers, offering assistance to help find necessary store items.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Processed customer payments quickly and returned exact change and receipts.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Arranged updated promotional displays every [Timeframe].
Prepared food, including [Type], [Type] and [Type] items.
Scanned items quickly to keep lines moving and reduce overall wait time.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Restocked [Location] with silverware, straws, napkins and condiments.
Stayed up to date on current item discounts to support promotions.
Helped customers find specific products, answered questions and offered advice.
Answered phone calls to assist customers with questions and [Type] orders.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Worked closely with front-end staff to assist customers.

Education and Training

William Henry Harrison High School | Harrison, OHHigh School Diploma06/2009

Resume Overview

Companies Worked For:

Dollar Tree
Subway
Webb's creamy whip

School Attended

William Henry Harrison High School

Job Titles Held:

Customer Service Representative
Cashier Assistant

Degrees

High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes