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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Skills
  • Credit card payment processing
  • CPR certified
  • Customer relations
  • Courteous demeanor
  • Senior leadership support
  • Inbound and outbound calling
  • Call center experience
  • Quality control
  • Active listening
  • Promotional support
  • High-energy attitude
  • Stockroom procedures
Experience
Customer Service Representative10/2018 － CurrentSaleltyicsSan Antonio, TX
  • Assisted approximately 40 customers each day with blood glucose meter, htn kit, and weight scale questions.
  • Answered 40+ inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained 10 new employees each time as needed in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by the regulatory agencies.
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered customer questions and addressed concerns, resulting i reduction in complaint calls.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Handled customers orders, order status, and complaints as well as inquires.
Castle Hills Family Practice10/2017 － 09/2018medical assistant San Antonio , Texas
  • Answered appointment calls.
  • Scheduled appointments for patients via phone and in person.
  • Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Followed all principles of asepsis and infection control.
  • Sterilized medical equipment aftereach procedure.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Sterilized medical instruments as needed.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Assisted [Job title] in providing care to infants, children and adolescents.
Medical Assistant01/2016 － 09/2017Gonzaba Medical GroupSan Antonio , Texas
  • Answered appointment calls.
  • Scheduled appointments for patients via phone and in person.
  • Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Followed all principles of asepsis and infection control.
  • Sterilized medical equipment after each procedure.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Sterilized medical instruments as needed.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
Customer Service Representative01/2013 － 12/2015Conduit Global San Antonio, TX
  • Assisted approximately 40 customers each day with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered 40 + inbound calls per day and directed to designated individuals or departments.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained 10 new employees and in procedures and policies in order to maximize team performance.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
06/2012High School Diploma:Oliver Wendell HolmesSan Antonio Texas
06/2014Diploma :Southern Careers Institute - Medical Assistant San Antonio Texas
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Resume Overview

Companies Worked For:

  • Saleltyics
  • medical assistant
  • Gonzaba Medical Group
  • Conduit Global

School Attended

  • Oliver Wendell Holmes
  • Southern Careers Institute

Job Titles Held:

  • Customer Service Representative
  • Castle Hills Family Practice
  • Medical Assistant

Degrees

  • 06/2012 High School Diploma : Oliver Wendell Holmes
    06/2014 Diploma : Southern Careers Institute - Medical Assistant

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