Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
To obtain a full-time position which utilizes my skills and training that provides the opportunity for development and advancement for both of the corporation and my career. Positive, upbeat customer service brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
10/2020 to 05/2021 Customer Service Representative Andritz | Rock Hill, SC,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered 65+ inbound calls per day and directed to designated individuals or departments.
05/2014 to 06/2020 Production Worker Elbit Systems Of America | Cambridge, MA,
- Inspected finished products for quality and adherence to customer specifications.
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment based on current production needs.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Recorded production data in daily logs.
- Built and packaged products to comply with multiple work orders and deadlines.
- Examined final products to check conformance with quality and design standards.
- Trained new employees on proper use of brazer equipment to prevent accidents.
- Attended all company-offered training sessions to improve skills and learn operation of new machines.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Completed product assembly according to standardized procedures.
10/2011 to 03/2012 Childcare Provider The Edge Fitness Clubs | Greenwich, CT,
- Secured indoor and outdoor premises to protect children under care.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Improved group and individual behavior by employing positive management strategies.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Balanced schedules to provide optimal rest, play and educational periods.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Incorporated music and art activities to encourage creativity and expression.
- Assisted children in development of social, communication and problem-solving skills.
- Kept children safe and secure at all times.
06/2010 to 08/2011 Housekeeper Vacasa | Deep Creek, MD,
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Education and Training
High School Diploma | Montgomery County High School, Kilmichael, MS
Certificate of Completion | Nurse Aide Training Winona Secondary School, Winona, MS
| Business Administration And Management- 42 Hours Holmes Community College, Grenada, MS,
Additional Information
- Microsoft Office
- Internet Browser software
- Windows Vista/XP
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Resume Overview
School Attended
- Montgomery County High School
- Winona Secondary School
- Holmes Community College
Job Titles Held:
- Customer Service Representative
- Production Worker
- Childcare Provider
- Housekeeper
Degrees
- High School Diploma
- Certificate of Completion
- Some College (No Degree)
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