, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
To obtain a full-time position which utilizes my skills and training that provides the opportunity for development and advancement for both of the corporation and my career. Positive, upbeat customer service brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Responsible
Extremely Organized
Self Motivated
Team Leadership
Flexible
Conflict Resolution
Strong Work Communication
Experience
10/2020 to 05/2021Customer Service RepresentativeAndritz | Rock Hill, SC,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Consulted with customers to determine best methods to resolve service and billing issues.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Educated customers on special pricing opportunities and company offerings.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
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