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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Conscientious production lead with 10+ years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.

Hardworking Customer Service Representative with 10+ years of experience working with manufacturing products. Trained in project and time management with knowledge of trailers, vehichles and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Work History
Customer Service Representative, 03/2020 to CurrentCefco Convenience Stores, Hewitt, TX
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Temporary Worker, 11/2019 to CurrentJack Of All Trades, Waco, TX
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
  • Maintained andrepaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
  • Adhered to company policies, safety procedures and performance standards.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Boosted team productivity through enhanced Action and streamlining of Type tasks.
  • Operated Type and Type equipment to Action.
  • Supported Type field crews to maximize quality and work efficiency.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Organized and optimized daily operations of Type crew in Location with consistent on-time delivery.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
Production Worker, 12/2019 to 03/2020American Cargo Group, Waco, Texas
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Documented production information via daily system logs and discussed non-conformance issues with management.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Demonstrated proper use of Type equipment to newly hired employees to avoid workplace injuries.
  • Organized work to meet demanding production goals with Number% success rate.
  • Reviewed job specifications to determine appropriate setups for Type and Type machines.
  • Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Took part in all company-offered training sessions, improving Skill and acquiring knowledge needed to operate Type machine.
  • Performed preventive maintenance to maintain optimal productivity and increase equipment lifetime by Number years.
Education
Bachelor of Arts, Business Administration And Management, 09/2017
Mc Lennen Community College
Skills
  • Training development aptitude
  • Good listening skills
  • Stocking and replenishing
  • Staff education and training
  • Key holder experience
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Resume Overview

Companies Worked For:

  • Cefco Convenience Stores
  • Jack Of All Trades
  • American Cargo Group

School Attended

  • Mc Lennen Community College

Job Titles Held:

  • Customer Service Representative
  • Temporary Worker
  • Production Worker

Degrees

  • Bachelor of Arts , Business Administration And Management 09/2017

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