Customer Service Representative Resume Example West Virginia Tourism Office

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Tourism/State Park industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Report preparation
Complaint resolution
Order Fulfillment
Inbound and Outbound Calling
Stock management
Shipping procedures understanding
Good listening skills

Retail store support
Stocking and replenishing
Receiving support
Professional telephone demeanor
Money handling abilities
Warehousing functions

Work History

Customer Service Representative | 08/2019 to Current
West Virginia Tourism Office - Morgantown, WV

Answered customer telephone calls promptly to avoid on-hold wait times.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Communicated with vendors regarding back order availability, future inventory and special orders.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
Answered constant flow of customer calls with up to [Number] calls in queue per minute.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.

Highway Maintenance Worker 1 | 08/2018 to 08/2019
West Virginia Division Of Highways - Bridgeport, WV, WV

Removed snow, ice and debris from roadways after storms to clear major transportation routes.
Safely controlled traffic in high-volume areas during roadwork projects and repairs.
Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
Patched broken pavement for safe travel, including dumping, spreading and tamping asphalt.
Eliminated unwanted vegetation and rodents along roadways with use of poisons.
Used flags to warn motorists about hazards, obstacles and workers ahead.
Drove transport crews, snow removers and street sweepers based on current work demands.
Delivered [product or service] to customer locations within specific timeframes.
Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled [number] calls per [timeframe] to address customer inquiries and concerns.
Monitored all company inventory to ensure stock levels and databases were updated.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Buildings and Grounds Maintenance (Temporary) | 06/2017 to 07/2018
West Virginia Division Of Highways - Bridgeport, WV, WV

Trimmed greenery, shrubs and hedges to maintain uniform appearance.
Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.
Identified and removed poison ivy, kudzu and other invasive plants using [Type] methods.
Used gardening tools, including [Tool] and [Tool] to apply mulch for protection.
Cared for lawns by mulching, aerating, weeding, grubbing and trimming and edging around walks, walls and flower beds.
Worked with customers to develop designer landscaping plans with budgets in excess of $[Amount].
Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
Enhanced visibility and improved shapes of trees and bushes with proper pruning.
Removed overgrowth, hazards and debris from common pathways to improve usability.
Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
Installed stonework according to landscape design plan and client specifications.
Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.

Education

East Fairmont High School - Fairmont, WV | High School Diploma05/2017

Resume Overview

Companies Worked For:

West Virginia Tourism Office
West Virginia Division Of Highways

School Attended

East Fairmont High School

Job Titles Held:

Customer Service Representative
Highway Maintenance Worker 1
Buildings and Grounds Maintenance (Temporary)

Degrees

East Fairmont High School - Fairmont, WV | High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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