An asset to any office or customer service center; Customer Service professional with strong ability to multi-task, prioritize, and manage time effectively. offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. I work fast & efficiently on the task at hand and multi-task as well. I possess a vast knowledge of computers & computer programs, including but not limited to: Excel, Word, PowerPoint, Access & Outlook. I have 5+ years of professional phone skills, customer service, detailed oriented and great with numbers. I would enhance any office environment.
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First American was a very rewarding company to work for; I was able to build relationships with homeowners and genuinely show them the importance of both their business and their continued investment into us as a company. While at First American I was in 4 different departments due to my dedication to the job; i started out as a customer service representative, was then trained and moved into claims resolution / dispatch and then was moved into my permanent department in authorizations. In each department I was in charge of following different procedures and expectations to meet. I grew as an employee and professional very fast and
was always prepared to adapt to each unique situation that will in turn be a great quality I process when looking for future employment.
• Customer service- answered calls from our homeowners to create claims for appliances, pool equipment, electrical etc to be looked at by an experienced contractor
• Claims resolution/ dispatch- I would receive escalated calls from customer service, as well ashave to manually dispatch emergency service, collect service fees as well as be the mediator between our members, contractors and different departments to get claims resolved or at least closer to resolution
• Authorizations- same duties expect would talk to contractors more then homeowners and take their finding reports, was mindful of contracts they had with us in terms on how they were paid for each job as well as authorized completion of work and paid them accordingly. had to use math to make sure they were being paid correctly or repay them if they had encountered an error by another rep or additional services was needed.
My duties included but were not limited to:
• Handling high call volumes in fast paced environments
• took reports from contractors daily
• made calls outs when necessary to obtain more information
• authorized job completions
• constant use of math and logic skills; problem solving
• able to communicate and learn through active listening
• build relationships with clients
• use time management skills
• received great reviews through both customers and QA department
• adequate computer skills
• prepare reports and communications for management
• provide excellent customer service
• purchase equipment
• collect and provide payments / service fees
• documentation f varies situations and calls with vivid details
• call control
• peer supporter
• arrive promptly and ready for work
• judgment and decision making skills
• always being accountable for the decisions i made gathered and verified customer information for
tracking purposes
• defused volatile customer situations calmly and courtesy
• acted professionally and patiently when addressing customer complaints and concerns
While I was working at Payless I was a sales associate that assisted customers, handled money, made calls out for inventory checks, maintained logs of production of sells throughout the day and later enter into our data sytem. I also assisted in opening ans closing the store on several occasions while sometimes being a key holder for the store.
My duties included but were not limited to:
• gathered and verified customer information for tracking purposes
• defused volatile customer situations calmly and effectively
• acted professionally and patiently when addressing customer complaints and concerns
• kept work area/ storage area neat and organized
• verified all customer receipt of purchase
• developed positive customer relationships through friendly greeting and excellent service
• maintained sales data
• demonstrated care and maintenance of inventory/ merchandise
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School Attended
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