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Customer Service Representative/Cashier Resume Example

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CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Professional Summary

Committed and hardworking worker with 8 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service.

Proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Skills

  • Drawer management

  • Customer assistance

  • Cash register operation

  • Identification checks

  • Sales expertise

  • Product knowledge

  • Guest inquiries

  • Payment processing

  • Time management skills

  • Receipt and refund issuance

  • Spirit, wine and beer expertise

  • Product restocking

  • Purchase assistance

  • Point-of-sale system operation

  • Payment collection

  • Liquor law compliance

  • Stocking and replenishing

  • Safe verifications

  • Money handling

  • Cleaning and sanitizing

  • Refund handling

  • Written and verbal communication

  • Currency counting

  • Reports and documents

  • Cash register systems

  • Staff Training

  • Order taking

  • Customer Relations

  • Coaching and mentoring

  • Proficient in Adobe Software

  • Investigations expertise

  • Interviewing skill

  • Media operations knowledge

  • Public opinion understanding

  • Story development

  • Reading comprehension

  • Relationship-Building

  • Verbal and written communication

  • Supervision

  • Computer skills

  • Project Management

  • Written Communication

  • Flexible & Adaptable

  • Computer proficiency

  • Multitasking abilities

  • Good telephone etiquette

  • Business planning

  • Consulting

  • Sales and marketing

  • Interpersonal Communication

  • Visual design

  • Digital design

  • Strong compositional skills

  • Retouching and color correction

  • Strong exposure techniques

  • Video Editing

  • Adobe Creative Suite

  • Photojournalism

Work History
Customer Service Representative/Cashier, 12/2020 to Current
Company Name – City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers with special services, account updates and promotional options.
  • Completed sales in excess of $0 with near-zero error rate using POS system.
  • Operated cash register for cash, check and credit card transactions with 98% accuracy.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Server, 02/2020 to Current
Company Name – City, State
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
  • Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Served needs of more than 11 tables in busy environment.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
Visual Manager, 08/2018 to 02/2020
Company Name – City, State
  • Designed appealing merchandise displays to attract customers to store, increasing foot traffic
  • Increased visual impact and sales through optimal arrangement of mannequins, fixtures, walls and tables.
  • Coordinated with merchandising department to support release and product allocation dates.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Initiated task schedule to cashiers based upon individual strengths and familiarity with different .
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and talents.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Assisted customers by answering questions and fulfilling requests.
  • Balanced drawers and made deposits.
Team Leader, 08/2016 to 08/2018
Company Name – City, State
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Molded team and embraced change to adapt within dynamic market.
Education
Bachelor of Arts: Journalism, Expected in 05/2022
Buffalo State College - City
  • Minor in History
  • Minor in Political Science
  • Minor in Criminal Justice
  • Pre-Law
  • Continuing education in Law/ Masters in Journalism
  • Dean's List 2020- Fall
  • Intern for WNYO-TV and The Broadcasting Association
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Resume Overview

School Attended

  • Buffalo State College

Job Titles Held:

  • Customer Service Representative/Cashier
  • Server
  • Visual Manager
  • Team Leader

Degrees

  • Bachelor of Arts : Journalism , Expected in 05/2022

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