customer service representative cashier resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Firmly believe in customer service and building customer relations.

  • Scanner Operations
  • Inventory Management
  • Staff Mentoring
  • Returns Processing
  • Loyalty Program Promotion
  • Customer Assistance
  • Training and Development
  • Guest Inquiries
  • Expense Tracking
  • Cash Register Operation
  • Currency Counting
  • Order Verification
  • POS Systems
  • Product Recommendations
  • Ordering and Stocking
  • Cash Drawer Balancing
  • Regulatory Compliance
  • Cleaning and Sanitizing
  • Liquor Law Compliance
  • Payment Posting
  • Time Management Skills
  • Money Handling
  • Cash Management
  • Liquor Regulations and Compliance
  • Customer Service Excellence
  • Staff Training
  • Cash Handling
  • Inventory Control
  • Complex Problem-Solving
  • Payment Collection
  • Daily Reporting
  • Product and Service Sales
  • Written and Verbal Communication
  • Conflict Resolution
  • Credit and Cash Transactions
  • POS System Operations
  • Report Preparation
  • Merchandise Restocking
  • Issue Resolution
  • Payment Processing
  • Retail Merchandising
  • Sales Expertise
  • Customer Relations
  • Customer Service
  • Proficient in [Software]
  • Stocking and Replenishing
  • Drawer Balancing
  • Order Taking
  • ID Verification
  • Records Maintenance
  • Product Knowledge
Customer Service Representative/Cashier, 10/2022 to 06/2023
Laz ParkingBryn Mawr, PA,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
Assistant Property Manager, 07/2021 to 09/2022
Peabody PropertiesSwampscott, MA,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted tours of vacancies with prospective tenants.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Kept records of correspondence with residents and tenants.
  • Updated tenant and unit information to keep current in housing database.
  • Checked rental eligibility by following company's verification process.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Reviewed completed applications and assessed household information against file history and program regulations.
Jewelry Department Manager, 11/2004 to 08/2020
Pinetree JewelersCity, STATE,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Did monthly sales taxes and accounts payable.
  • Payroll and payroll taxes.
  • Product buying from vendors and monthly inventory.
Education and Training
: Real Estate, Expected in 09/1997 to Denver School of Cosmetology - Aurora, CO,

Educational program for Real estate license.

  • [Number] GPA
High School Diploma: , Expected in 05/1974 to Schaumburg High School - Schaumburg, IL,

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Resume Overview

School Attended

  • Denver School of Cosmetology
  • Schaumburg High School

Job Titles Held:

  • Customer Service Representative/Cashier
  • Assistant Property Manager
  • Jewelry Department Manager


  • High School Diploma

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