Customer Service Representative Resume Example Advance America

CUSTOMER SERVICE REPRESENTATIVE

Career Overview

Energetic hospitality professional with 3+ years of providing solutions to customers. Solid understanding of the systems and programs. Hard-working, with a dedication to customer satisfaction and superior service.

Core Strengths

Strong organizational skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Inventory control familiarity
Customer service expert

Opening/closing procedures
Multi-Task Management
Microsoft Excel
Microsoft Office Suite
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

Customer Service Representative12/2014 to 10/2015Advance AmericaMorgan City, La

l Greeted customers upon entrance and handled all cash and credit transactions.
Database Maintenance l Assisted in the managing of the company database and verified, edited and modified customers information.
Greeted customers, qualified customers for payday and title loans,issued loans to customers based on eligibility and next pay dates.
Filed customers folders, processed daily paper work and numbers to make sure we reached our budget each month.
Sold prepaid visa purpose cards, loaded funds onto cards for customers with cash, set up direct deposit for customers choosing to have their funds directly on their cards.
Processed Money Gram transactions for send/receiving money,bill payments,money orders,credit card payments.
Open/ Close store, processed the end of day paperwork as well as the daily deposit.
Brought deposit to the bank and got change for safe.
Brought vehicle titles to the dmv to be processed and our lien put on customers title.
Dailey marketing to local business and well as competition loan companies.

Front Office Manager09/2014 to 04/2015Holiday Inn ExpressMorgan City, La

In charge of interviews and hiring with the hotel mananger
Making schedules for front office staff,doing daily deposits to the bank, ordering all supplies and uniform for the property
help plan events and do marketing with marketing mananger.

In charge of dealing with all complaints and/or issues the guests may have.
Giving room discounts,paying the properties bills and keeping them up to date for the owners.
Greeted, registered and assigned rooms to guests of hotel .Issued room keys and gave instructions for how to get to their rooms.
Kept records of room availability and guests' accounts, manually or using computers.
Made and confirmed reservations.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits .Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers .Recorded guest comments or complaints, referring customers to managers as necessary Verified customers' credit and established how the customer would pay for the accommodation, Computed bills, collected payments and made change for guests.

Sales Associate/Shift Supervisor07/2014 to 07/2015•Dollar GeneralAmelia, Louisiana

Greeted customers, assisted customers in finding products as well as price inquires, checked customers out when customers were finished shopping.
Stocked shelves, put up plan-o-grams,marked clearance items, set up displays, 6 am stocking and truck unloads, bank runs and change for safe.
Helped cashier when check out line became long
In charge of safe during shift including giving change to cashier
End of day deposits from all employees at closing
Bringing deposits to the bank and getting change for safe
Checking in truck orders
Working truck carts and getting them on the shelves
During season change changing layout of all seasonal products and shelving

Front Desk Receptionist06/2013 to 11/2013Hampton Inn & SuitesMorgan City, La

Greeted, registered and assigned rooms to guests of hotel .Issued room keys and escort instructions Kept records of room availability and guests' accounts, manually or using computers.

Made and confirmed reservations.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits .Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers .Recorded guest comments or complaints, referring customers to managers as necessary Verified customers' credit and established how the customer would pay for the accommodation, Computed bills, collected payments and made change for guests.

Reason for leaving: Left for more money with better hours.

Front Desk Receptionist 02/2013 to 06/2013Hampton Inn & SuitesNacogdoches, Tx

Greeted, registered and assigned rooms to guests of hotel .Issued room keys and escort instructions Kept records of room availability and guests' accounts, manually or using computers.
Made and confirmed reservations.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits .Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers .Recorded guest comments or complaints, referring customers to managers as necessary Verified customers' credit and established how the customer would pay for the accommodation, Computed bills, collected payments and made change for guests.

Reason for leaving: Moved back to louisiana.

Front Desk Receptionist/Front Office Manager Training02/2013 to 06/2013Comfort SuitesNacogdoches, Tx

Greeted, registered and assigned rooms to guests of hotel .Issued room keys and escort instructions Kept records of room availability and guests' accounts, manually or using computers.
Made and confirmed reservations.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits .Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers .Recorded guest comments or complaints, referring customers to managers as necessary Verified customers' credit and established how the customer would pay for the accommodation, Computed bills, collected payments and made change for guests.

Reason for leaving: Moved back to louisiana.

Front Desk Receptionist12/2010 to 02/2012Hampton Inn & SuitesMorgan City, La

Greeted, registered and assigned rooms to guests of hotel .Issued room keys and escort instructions
Kept records of room availability and guests' accounts, manually or using computers.
Made and confirmed reservations.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits .Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers .
Recorded guest comments or complaints, referring customers to managers as necessary
Verified customers' credit and established how the customer would pay for the accommodation, Computed bills, collected payments and made change for guests.
Did all orders for front desk and small hotel shop

Reason for leaving: More job training and raise

Skills

bookkeeping
budget
cash management
Conflict resolution
Creative problem solver
Customer Service
Event planning
Inventory control
Invoice processing
Quality Assurance
Quick learner
Telecommunication

Resume Overview

Companies Worked For:

Advance America
Holiday Inn Express
•Dollar General
Hampton Inn & Suites
Hampton Inn & Suites
Comfort Suites

Job Titles Held:

Customer Service Representative
Front Office Manager
Sales Associate/Shift Supervisor
Front Desk Receptionist
Front Desk Receptionist/Front Office Manager Training

Customer Service Representative Resume Example

Resume Score: 90%

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