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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Customer relations and sales professional with several years of experience bringing knowledge in customer relations and communication, task prioritization and sales experience seeking a job as a Sales Associate. Self motivated to drive revenue and efficiently address customer concerns head-on, being conscientious of customers' needs/wants while implementing creative strategies to achieve customer satisfaction. Great team player comfortable in competitive, fast-paced environments and promoting lasting customer satisfaction by delivering top-notch service! I bring enthusiasm and energy to any team and am driven to maximize sales to promote my success and in turn, the company's success!

Skills
  • Sales expertise
  • Strategic sales knowledge
  • Good listening skills
  • Computer proficient
  • Quick learner
  • Creative problem solving
  • Relationship selling
  • Results oriented
  • Reliable and punctual
  • Outgoing personality
  • Energetic self-starter
  • Customer- and service-oriented
  • Excellent communication skills
  • Active listening
  • Product Sales
  • Negotiations
Work History
Customer Service Representative, 10/2019 to Current
Texas Roadhouse – Sherman, TX
  • Regularly exceeded daily sales and product add-on quotas
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Boosted sales revenue by skillfully promoting diverse menu options
  • Leveraged sales expertise to promote alcohol sales and capitalize on upsell opportunities
  • Cultivated customer loyalty, promoted repeat customers and improved sales
Boatswain's Mate, 06/2017 to 08/2019
United States Coast Guard – Nantucket, MA
  • Supervised personnel with high-value equipment, maintaining zero loss or injury
  • Trained along side multinational partners, contractors and foreign nationals on basic navigation and operations to develop search and rescue and defense capabilities
  • Advised crew on operations, intelligence and risk assessments in daily briefings
  • Patrolled designated coverage areas and evaluated terrain for defensive use
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment
  • Responded to emergencies with speed, efficiency and knowledgeable assistance
  • Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices
  • Coordinated port activities to properly maintain ship, including overseeing fueling and repairs
  • Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements
  • Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip
  • Utilized navigation resources to chart routes and maintain optimal course for vessel
Sales Associate, 01/2017 to 06/2017
Office Depot – Sherman, TX
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Engaged with customers to effectively build rapport and lasting relationships
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Recommended merchandise to customers based on needs and preferences
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Lot Loader, 02/2015 to 01/2016
Home Depot – Sherman, TX
  • Moved furniture and boxes using utility dolly and truck ramp
  • Kept warehouse clean and organized to maximize team efficiency and productivity
  • Prepared pallets of boxes for easy transportation between customer and storage locations
  • Arranged items at destination according to customer requests and instructions
  • Efficiently re-stock items
Education
High School Diploma: 05/2017
Howe High School - Howe, TX
Some College (No Degree): BasicsGrayson College - Denison, TX
  • Continuing education in Business Management
Accomplishments
  • Achieved rank of Petty Officer 3rd Class in the USCG
  • Selected and participated with the Rifle Drill Team during Basic Training
  • Volunteered and participated as Religious Petty Officer during Basic Training
  • Successfully graduated Boatswain's Mate A-School (leadership, communication, navigation training school)
  • Successfully completed underwater Egress School in the USCG
  • Maintained rifle and pistol qualifications in the USCG
Additional Information

At 14 years old, I was recognized for my drive and entrepreneurship potential in Forbes Online Magazine, when observed passing out advertisements during a Fourth of July parade to grow my lawn business. I continue to use and grow that drive and determination to achieve success. I have been working and providing customer service since I was 12 years old, performing a multitude of odd jobs, working on local ranches. Coming from a large, financially challenged family has led me to develop a strong work ethic at an early age and become creative with my earning potential.

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Resume Overview

Companies Worked For:

  • Texas Roadhouse
  • United States Coast Guard
  • Office Depot
  • Home Depot

School Attended

  • Howe High School
  • Grayson College

Job Titles Held:

  • Customer Service Representative
  • Boatswain's Mate
  • Sales Associate
  • Lot Loader

Degrees

  • High School Diploma : 05/2017
    Some College (No Degree) : Basics

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