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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in financial products including but not limited to advance and Title loans. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Cash management
  • Recordkeeping
  • Time management
  • Credit card payment processing
  • Business development understanding
  • Data evaluation
  • Customer relations
  • High-energy attitude
  • Office equipment proficiency
  • Active listening
  • Courteous demeanor
  • Store maintenance
  • Inbound and outbound calling
  • Organizational strengths
  • In-store support
  • Sales expertise
  • Clerical support
  • Adaptive team player
Experience
Customer Service Representative
Mobile, ALEmergi-Cash/Apr 2018 to Current
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Assessed customer needs and upsold products and services to maximize Advance and Title Loan Product sales.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded revenue objectives by promoting Company products and services to customers during service, account and sales follow-up calls.
  • Assisted approximately 120 new and repeat customers each month with Advance and Title loan questions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Tracks New loan initiation interactions per hour for auditing, reporting and training purposes.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Resolved average of loan inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Upheld privacy and security requirements established by Company, Bank and federal regulatory agencies.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.

Elder Care Provider
Daphne, ALVisiting Angels/Feb 2018 to Apr 2018
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
  • Laundered clothing and bedding and changed linens 4 times per Week to prevent spread of infection.
  • Led physical therapy activities such as Wrist therapy and Movement to help patients regain range of motion, build muscle and heal injuries.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Checked mail, shopped for groceries and handled bill payments.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Organized personal and professional calendars.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Devised and maintained office systems to efficiently deal with paper flow.
  • Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
In Home Sitter
Semmes, ALLori Santana/Jul 2016 to Jan 2018
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Assisted patients with such tasks as Budgeting SSI and Bill payments each Month to alleviate burden on family members.
  • Engaged with patients through participation in Interactive games activity, which helped boost mood and improve overall memory.
  • Transported client to doctor's appointments and to complete other related errands.
Education and Training
High School DiplomaGoose Creek MemorialJun 2016Baytown, TX
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Resume Overview

Companies Worked For:

  • Emergi-Cash
  • Visiting Angels
  • Lori Santana

School Attended

  • Goose Creek Memorial

Job Titles Held:

  • Customer Service Representative
  • Elder Care Provider
  • In Home Sitter

Degrees

  • High School Diploma

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