SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Personable Customer Service professional offering over 18 years of experience resolving account and service concerns for retail customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Complaint resolution
  • Report preparation
  • Sales expertise
  • Credit card processing
  • Retail store support
  • Strategic sales knowledge
  • Stocking and replenishing
  • Money handling abilities
  • Staff education and training
  • Administrative support
  • Medical terminology knowledge
  • Creative problem solving
  • Route dispatch
  • POS systems expert
  • Stock management
  • Recordkeeping strengths
  • Multi-line phone talent
  • Good listening skills
  • Professional telephone demeanor
Work History
Customer Service Representative, 10/2019 to Current
Lowes – Rome, NY
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Customer Service Representative Team Lead, 05/2017 to 10/2019
Wayne Dalton – Portland, OR
  • Responded to customer requests for products, services and company information.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Optimized customer support by establishing collaborative service environment.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative, 04/2014 to 05/2017
Lowe's Companies Inc. – Wood Village, OR
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
Education
Diploma: 05/2001
Trevor Browne High School - Phoenix, AZ
Associates: Paramedicine, 09/2006
Yavapai College - Prescott, AZ
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Lowes
  • Wayne Dalton
  • Lowe's Companies Inc.

School Attended

  • Trevor Browne High School
  • Yavapai College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative Team Lead

Degrees

  • Diploma : 05/2001
    Associates : Paramedicine , 09/2006

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri