Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Demonstrated mastery of customer service inquiries within specified parameters. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Trained staff on how to improve customer interactions. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow. Verified that customer information in the computer system was up-to-date and accurate. Served as a home agent for my current employer for 18 months.
Scottish Rite of Freemasonry - 32nd degree Master Mason for over twelve years.
Member of Herman Lodge, Quincy, IL and Blueville Lodge, Edinburg, IL
Member of the Ansar Shriners Club, Quincy Shrine Club, and Christian Country Shrine Club
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