customer service representative resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

  • System Implementation
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Product Organization
  • Office Equipment Proficiency
  • Data Entry
  • Creative Problem Solving
  • Retail Sales Customer Service
  • Adaptive Team Player
  • Senior Leadership Support
  • Problem-Solving Abilities
  • Customer Account Management
  • Quality Assurance Controls
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Microsoft Office Expertise
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Customer Service
  • 120 wpm Typing Speed
12/2012 to Current
Customer Service Representative American Reprographics Company Denver, CO,
  • Prepares, inputs and supports claimant profiles in pharmacy network.
    ••Assists pharmacies in adjudication of claimant medications.
    ••Coordination and liaison with client adjusters, pharmacies and claimants to ensure all medication benefits are assigned accurately in multiple systems.
    ••Supports client need on requirements for claimant medications with reporting and data.
    ••Manages and updates client and claimant information in multiple systems.
    ••Able to adjust to changing processes and needs of various clients.
    ••Answers questions from claimants, adjusters and pharmacies on any topic related to the claimant’s current or previous medications.
    ••Other duties as assigned.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Trained new employees on procedures and policies to maximize team performance.
06/2010 to 11/2012
Teller Oceanfirst Financial Corp. Whiting, NJ,
  • Adhered to financial services security and audit procedures.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Directed specific questions to appropriate branch personnel.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Maintained confidentiality of bank records and client information.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Trained employees on cash drawer operation.
  • Examined checks for identification and endorsement.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
02/1995 to 03/2000
Head Teller Community Trust Bancorp, Inc. London, KY,
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Counted as much as $100,0000 in daily funds with manual and machine-assisted methods.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed currency transaction reports for foreign currency.
  • Handled daily team scheduling and properly staffed shifts.
  • Reduced errors by double checking transactions.
  • Completed monthly audits and managed overdraft reports.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Earned high volume of referrals as part of bank's sales incentive system.
  • Kept teller window areas clean, organized and fully stocked.
01/1988 to 06/1995
Executive Secretary University Of Pennsylvania Health System Cherry Hill, NJ,
  • Managed director's calendar and prepared meeting agenda and materials.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Collected and analyzed information to produce concise reports.
  • Prepared and updated office records and accounts according to client and executive needs.
  • Scheduled travel reservations for staff, researching and booking hotel, flight and ground transportation.
  • Streamlined accounting and technical services for clients to promote satisfaction and increase positive user experiences.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Restocked office and break room supplies and made appropriate equipment orders.
  • Facilitated internal communication by distributing information and scheduling presentations.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Delivered optimal administrative, customer service and case management support.
  • Represented Mobile Airport to executive clients, VIPs, investors and board members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Executed special objectives and projects in response to executive team and board member requests.
Education and Training
Expected in 05/1987 to to
High School Diploma:
Ben C Rain High School - Mobile, AL

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Resume Overview

School Attended

  • Ben C Rain High School

Job Titles Held:

  • Customer Service Representative
  • Teller
  • Head Teller
  • Executive Secretary


  • High School Diploma

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