LiveCareer-Resume

customer service representative resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Guest service
  • Loss prevention
  • Team Supervision
  • Client support
  • Issue resolution
  • Staff development
  • Contract development and management
  • Key accounts and territory management
  • Brand management
  • Issue and conflict resolution
  • Lead generation
  • Supervision
  • Friendly, positive attitude
  • Conflict resolution
  • Analytical
  • Regulatory compliance
  • Report generation
  • Report creation
  • Quality assurance controls
  • Courteous demeanor
  • Senior leadership support
  • Conflict mediation
  • Technologically savvy
  • Adaptive team player
  • Office equipment proficiency
  • Quality control
  • Inbound and Outbound Calling
  • Product organization
  • Customer relations
  • Problem-solving abilities
  • Sales expertise
  • Stockroom procedures
  • Call Center Operations
  • High-energy attitude
  • Microsoft Office expertise
  • Retail sales customer service
Education and Training
Rivera Early College High School Brownsville, TX Expected in 06/2016 High School Diploma : - GPA :
Experience
Tn Resources - Customer Service Representative
Lititz, PA, 12/2021 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Analyzed customer activity to promote safe and secure environment.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Upheld privacy and security requirements for customer information.
  • Created and implemented process improvements to maximize efficiency.
  • Exceeded company productivity standards on consistent basis.
Nothing Bundt Cakes - Shift Lead
Evans, GA, 04/2021 - 12/2021
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Managed and mentored over 30 staff members.
  • Documented receipts, employee hours and inventory movements.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Created and improved daily operational plans, developed production schedules and optimized task flows.
  • Assisted with performance reviews to identify areas of improvement.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Oversaw timely execution of promotions and marketing programs.
  • Nurtured client relationships, effectively resulting in repeat business opportunities.
  • Managed client marketing strategies and product promotion campaigns.
  • Conducted market research to identify customer needs.
  • Used [Software] to manage client relationships.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Worked effectively in cross-functional, fast-paced environment to complete [Type] tasks.
  • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
  • Measured marketing, advertising, and communications program performance and developed strategy.
  • Drafted reports and presentations to illustrate research findings.
  • Assessed consumer needs and buying habits to identify potential markets and product demand variables.
  • Forecasted and tracked marketing and sales trends.
  • Developed innovative product solutions grounded in clear understanding of customer needs.
  • Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
  • Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
  • Devised data collection processes and procedures, including surveys, polls and questionnaires.
  • Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
  • Produced marketing graphics that were attractive and high-quality using Adobe Creative Suite.
  • Worked as part of [Number]-person team to develop innovative branded marketing collateral for use by sales team.
  • Assisted clients in determining and elevating marketplace positioning.
  • Supervised external branding strategies for purpose of single message output.
  • Developed direct mass mailings which resulted in [Number]% growth of customer base.
  • Wrote and developed media kits for [Type] initiatives and [Type] projects.
Coty Inc. - Sales Associate
Belcamp, MD, 07/2019 - 01/2021
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built trusting relationships with customers by making personal connections.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of 60 customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Surpassed daily sales goals 90-100% by cross-selling Lingerie and sleepwear and promoting additional products.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Won store sales competition for October fundraisers, resulting in Cancer Awareness Wacoal donations.
  • Acted as point of contact for internal and external customers across departments.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Rivera Early College High School

Job Titles Held:

  • Customer Service Representative
  • Shift Lead
  • Sales Associate

Degrees

  • High School Diploma

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