LiveCareer-Resume

customer service representative resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being.


Knowledgeable about healthy eating, exercise programs and good lifestyle choices.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Enthusiastic Wellness Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Some understanding of policies and procedures .


Motivated to learn, grow and excel at Trinity Woods. Reliable employee seeking Wellness Manager position. Offering excellent communication and good judgment.

Skills
  • Complaint resolution
  • Report preparation
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
Work History
Customer Service Representative, to
VeoliaFall River, MA,
  • Worked there for 2 years
  • Resolved lots of issues over phone with 25 customers daily.
  • Facilitated 10 orders and completed accurate to meet aggressive deadlines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided ongoing guest service.
Fitness Professional, to
Wynn ResortsLas Vegas, NV,

Worked there for 3.5 years.

  • Supported program development by adding new and exciting classes to facility schedules.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Adapted classes to meet expectations and interests of members, resulting in improved participation.
  • Kept fitness areas, machines and spaces clean and orderly for customers.
  • Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
  • Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Adapted programs to support participants with disabilities and other accessibility concerns.
Team Member Fitness, to
Marriott InternationalTruckee, CA,
  • Worked there for 3 years
  • Instructed members on proper techniques for exercise and equipment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed blood pressures
  • Orientations
  • Customer service duties
Fitness Supervisor, 01/2021 to Current
Trinity WoodsCity, STATE,


  • Worked there for 1.5 years and still currently employed
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Helped clients set and achieve health and wellness goals.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Provided individual health coaching to help clients optimize personal choices.
Education
Associate of Arts: , Expected in 05/2021 to Haskell Indian Nations University - Lawrence, KS
GPA:
Bachelor of Science: Health And Human Performance, Expected in 05/2005 to Northeastern State University - Tahlequah, OK
GPA:
Skills
  • Complaint resolution
  • Report preparation
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
Work History
Customer Service Representative, to
Paragon FilmsBroken Arrow, OK
  • Worked there for 2 years
  • Resolved lots of issues over phone with 25 customers daily.
  • Facilitated 10 orders and completed accurate to meet aggressive deadlines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided ongoing guest service.
Fitness Professional, to
Covenant Living At InvernessTulsa, OK

Worked there for 3.5 years.

  • Supported program development by adding new and exciting classes to facility schedules.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Adapted classes to meet expectations and interests of members, resulting in improved participation.
  • Kept fitness areas, machines and spaces clean and orderly for customers.
  • Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
  • Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Adapted programs to support participants with disabilities and other accessibility concerns.
Team Member Fitness, to
Health ZoneTulsa, OK
  • Worked there for 3 years
  • Instructed members on proper techniques for exercise and equipment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Performed blood pressures
  • Orientations
  • Customer service duties
Fitness Supervisor, 01/2021 to Current
Trinity WoodsTulsa, OK


  • Worked there for 1.5 years and still currently employed
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Helped clients set and achieve health and wellness goals.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Provided individual health coaching to help clients optimize personal choices.

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Resume Overview

School Attended

  • Haskell Indian Nations University
  • Northeastern State University

Job Titles Held:

  • Customer Service Representative
  • Fitness Professional
  • Team Member Fitness
  • Fitness Supervisor

Degrees

  • Associate of Arts
  • Bachelor of Science

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