customer service representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Qualified Customer Seervice Representative with over 10 + years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Floor set design expertise
  • Medical terminology knowledge
  • 40-50 WPM typing speed
  • Flexible
  • Maintains confidentiality
  • Independent worker
  • Works well under pressure
  • Dedicated team player
  • Insurance eligibility
  • Close attention to detail
  • Understands insurance benefits
Work History
2013 to Current Customer Service Representative Bowlero Corp | Spring Hill, FL,

  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Asked open-ended questions to assess customer needs.
07/2011 to 04/2012 Call Evaluator Bowlero Corp | Syracuse, NY,
  • Monitored incoming calls for new hire and provided feedback to new hire and training managers regarding client services.
08/2010 to 02/2011 Customer Service Representative Haztek | Glens Falls, NY,
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided patient education.
  • Precisely evaluated and verified benefits and eligibility.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Researched questions and concerns from providers and provided detailed responses.
10/2009 to Current Customer Service/Sales Representative Northwell Health | Valley Stream, NY,
  • Folded and arranged garments in attractive displays.
  • Achieved sales goals and service performance requirements. 
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Provided ongoing guest service, including giving fashion advice.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
06/2008 to 11/2008 Customer Service/EDI Representative Maersk Lines | City, STATE,
  • Determined the most cost-effective procedures and routes for shipments.
  • Gathered, logged and monitored all shipping data.
  • Took corrective action in the case of accidents and delays to minimize extra expenses.
  • Assigned shipments to carriers in the centralized database.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
1999 to 06/2008 Senior Customer Service Representative Verizon Wireless | City, STATE,
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Expected in 1999 to to Associate of Arts | General Studies Houston Community College, Houston, TX GPA:
Expected in Current to to Associate of Applied Science | Health Information Technology Lone Star College, Houston, TX GPA:
American Health Information Medical Association (AHIMA)

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Resume Overview

School Attended

  • Houston Community College
  • Lone Star College

Job Titles Held:

  • Customer Service Representative
  • Call Evaluator
  • Customer Service Representative
  • Customer Service/Sales Representative
  • Customer Service/EDI Representative
  • Senior Customer Service Representative


  • Associate of Arts
  • Associate of Applied Science

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