LiveCareer-Resume

customer service representative resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Qualified Customer Seervice Representative with over 10 + years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Floor set design expertise
  • Medical terminology knowledge
  • 40-50 WPM typing speed
  • Flexible
  • Maintains confidentiality
  • Independent worker
  • Works well under pressure
  • Dedicated team player
  • Insurance eligibility
  • Close attention to detail
  • Understands insurance benefits
Work History
2013 to Current Customer Service Representative Bowlero Corp | Spring Hill, FL,

  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Asked open-ended questions to assess customer needs.
07/2011 to 04/2012 Call Evaluator Bowlero Corp | Syracuse, NY,
  • Monitored incoming calls for new hire and provided feedback to new hire and training managers regarding client services.
08/2010 to 02/2011 Customer Service Representative Haztek | Glens Falls, NY,
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided patient education.
  • Precisely evaluated and verified benefits and eligibility.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Researched questions and concerns from providers and provided detailed responses.
10/2009 to Current Customer Service/Sales Representative Northwell Health | Valley Stream, NY,
  • Folded and arranged garments in attractive displays.
  • Achieved sales goals and service performance requirements. 
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Provided ongoing guest service, including giving fashion advice.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
06/2008 to 11/2008 Customer Service/EDI Representative Maersk Lines | City, STATE,
  • Determined the most cost-effective procedures and routes for shipments.
  • Gathered, logged and monitored all shipping data.
  • Took corrective action in the case of accidents and delays to minimize extra expenses.
  • Assigned shipments to carriers in the centralized database.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
1999 to 06/2008 Senior Customer Service Representative Verizon Wireless | City, STATE,
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
Education
Expected in 1999 to to Associate of Arts | General Studies Houston Community College, Houston, TX GPA:
Expected in Current to to Associate of Applied Science | Health Information Technology Lone Star College, Houston, TX GPA:
Affiliations
American Health Information Medical Association (AHIMA)

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Resume Overview

School Attended

  • Houston Community College
  • Lone Star College

Job Titles Held:

  • Customer Service Representative
  • Call Evaluator
  • Customer Service Representative
  • Customer Service/Sales Representative
  • Customer Service/EDI Representative
  • Senior Customer Service Representative

Degrees

  • Associate of Arts
  • Associate of Applied Science

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