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customer service representative resume example with 18 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Credit card payment processing
  • Report creation
  • Report generation
  • Route management
  • Problem-solving abilities
Experience
Customer Service Representative, 02/2015 - 03/2018
Brink's Incorporated Goose Creek, SC,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
Cafeteria Manager, 08/2008 - 07/2013
Canton Public Schools Canton, CT,
  • Oversaw food preparation for [Number]-person [Type] business, verifying procedural compliance with company guidelines.
  • Supervised prepared food sales for leading [Industry] organization, including staff training and scheduling, food preparation and ordering, with constant drive to keep in-demand products on hand for customers.
  • Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
  • Assisted [Job title] by coaching and training new employees.
  • Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
  • Developed highly nutritious meals low in fat and very tasty to feed approximately [Number] people each week.
  • Ordered food and supplies after planning each month's upcoming menu, stocking all needed items ahead of time.
  • Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
  • Administered food planning, purchasing, preparation and service for [Type] organization and carefully adhered to health standards in dining area and kitchen.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Pitched in to help cafeteria employees with various tasks, including food preparation and serving.
Assistant Manager , 03/1996 - 03/2006
Bi-Mart Corporation Scappoose, OR,
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Supported sales management initiatives to optimize business development.
Education and Training
High School Diploma: , Expected in 05/1981
-
PCCS - Peterscreek, AK
GPA:
Status -

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Resume Overview

School Attended

  • PCCS

Job Titles Held:

  • Customer Service Representative
  • Cafeteria Manager
  • Assistant Manager

Degrees

  • High School Diploma

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