customer service representative resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Report creation
Credit card payment processing
Process optimization
Data evaluation
Courteous demeanor
Quality assurance controls
Adaptive team player
Safety regulations knowledge
Inbound and outbound calling
Technologically savvy
Customer relations
Quality control
Problem-solving abilities
Experience
10/2020 to CurrentCustomer Service RepresentativeBrink's Incorporated | Gainesville, FL,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Expected in 06/2019 to to High School Diploma | Parkwood High School, Monroe, NC, GPA:
Expected in 03/2023 to to Bachelor of Science | Information TechnologyPurdue Global University, Online, GPA:
Accomplishments
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Ability to create personable relationships with customers, co-workers, and management.
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Ability to problem solve technology related issues.
Certifications
First Aid/CPR
Microsoft Excel & Access, Word & Powerpoint, Office Certified
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.