customer service representative resume example with 5+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Dedicated Banker talented at processing high volumes of error-free transactions and meeting departmental goals. Offering over four years of experience in quickly resolving customers issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
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Experience
Customer Service Representative, 08/2016 - Current
Butler Technical Group – Marietta, GA
Butler Technical Group – Marietta, GA
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Worked with tellers to develop customer service improvement initiatives.
- Delivered service and support to each customer, paving way for future business opportunities.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Customized products and services to meet specific banking requirements.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Achieved or exceeded personal sales goals on consistent basis.
- Advised customers on bank products, services and financial planning options.
- Set up new and regularly serviced existing accounts to bring in maximum revenue.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing, including the ATM.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended bank products and services to current and prospective customers.
- Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Prepared official checks for customer and internal bank needs.
- Opened new customer accounts, including checking, savings and lines of credit.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Explained bank services, financial products and applicable fees to customers.
- Responded and assisted customers with account inquiries and updates.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Customer Service Associate, 06/2015 - 02/2017
Berkshire Bank – Rutland, VT
Berkshire Bank – Rutland, VT
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Used cash register to accept cash or charge card for processing customer selections and purchases.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
- Trained new team members in cash register operation, stock procedures and customer service.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
Sales Associate, 07/2015 - 12/2015
Spencer Gifts, Llc – Fuquay Varina, NC
Spencer Gifts, Llc – Fuquay Varina, NC
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Offered product and service consultations and employed upselling techniques.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Sold various products by explaining unique features and educating customers on proper application.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Education and Training
High School Diploma: , Expected in 06/2011
Scotch Plains-Fanwood High School - Scotch Plains, NJ
Scotch Plains-Fanwood High School - Scotch Plains, NJ
Associate of Arts: Business, Expected in 05/2015
Union County College - Cranford, NJ
Union County College - Cranford, NJ
Accomplishments
- Sales - Consistently generated additional revenue through skilled sales techniques.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
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Resume Overview
School Attended
- Scotch Plains-Fanwood High School
- Union County College
Job Titles Held:
- Customer Service Representative
- Customer Service Associate
- Sales Associate
Degrees
- High School Diploma
- Associate of Arts
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