LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Diligently brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

Motivated and experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and Jessicaeting skills.

Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Intelligent Job Title with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Retail professional with extensive knowledge of fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Skills
  • Inbound and outbound calling
  • Escalated supervisor calls
  • Key holder
  • Sales and upsell award winner

Work History
Customer Service Representative, 11/2019 - Current
Butler Technical Group Lewisburg, TN,
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
Customer Service Leader, 02/2015 - 11/2019
Abb Ltd Phoenix, AZ,
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Planned schedules and workflows based on expected customer demands.

+ Edit or add your own

  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Initiated up-sell techniques to increase sales, boosting sales Number% in Number Timeframe.
  • Attracted potential customers by answering Product or Service questions and suggesting information about other products and services.
  • Recommended new Type products, resulting in Number% increase in revenue in Year.
  • Prepared Type reports by collecting and analyzing customer information.
  • Used Software to keep records of customer interactions, customer accounts and file documents.
  • Opened and maintained Number customer accounts per Timeframe by recording account information.
Customer Service Representative, 07/2016 - 02/2017
Butler Technical Group Lexington Park, MD,
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
Education
Diploma: Business Administration, Expected in 06/1985
-
Normandy High School - St Louis, MO
GPA:
Status -

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Resume Overview

School Attended

  • Normandy High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Leader
  • Customer Service Representative

Degrees

  • Diploma

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