LiveCareer-Resume

customer service representative resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Call Documentation
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Upselling Products and Services
  • Customer Retention Strategies
  • Creative Problem Solving
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Customer Service
  • Upbeat and Positive Personality
  • Retail Sales Customer Service
  • Shipping and Receiving Understanding
  • Adaptive Team Player
Experience
05/2018 to 11/2023 Customer Service Representative Pugs Gear | Amarillo, TX,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
02/2019 to 04/2020 Customer Service Specialist Zenith Insurance Company | Hollywood, FL,
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Improved customer service wait times to mitigate complaints.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
10/2018 to 05/2019 Sales Associate Wal-Mart | Clarksville, IN,
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
05/2017 to 08/2018 Front of House Team Member Chick-Fil-A | Corsicana, TX,
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Worked with managers to report and resolve customer issues or concerns.
  • Delivered guest orders to correct tables or take-out counter.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Replenished supplies and organized food preparation stations to maximize productivity.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Collaborated with team to deliver timely service of items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Refilled condiments, napkins and server workstations.
  • Packaged and bagged cooked food and prepared items.
  • Filled and served various beverages for customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Assembled and served meals according to specific guest requirements.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Education and Training
Expected in 03/2023 to to Dental Assistant | Dental Assisting Concorde Career College, Memphis, TN GPA:
Expected in 05/2019 to to High School Diploma | Southwind High School, Memphis, TN GPA:

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Resume Overview

School Attended

  • Concorde Career College
  • Southwind High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Specialist
  • Sales Associate
  • Front of House Team Member

Degrees

  • Dental Assistant
  • High School Diploma

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