customer service representative resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
Highlights
Strong sense of banking ethics
Cash dispenser operation
Practiced knowledge of bank security systems
Currency and coin counter
Reliable
Friendly
Approachable
Team player
Accomplishments
Consistently achieved a 100% teller balancing average.
Researched, calmed and rapidly resolved client conflicts to prevent loss of business.
Experience
Customer Service Representative, 11/2016 - 03/2017 C.H. Robinson Worldwide, Inc. – Eden Prairie, MN,
Prepared necessary paperwork to process insurance sales and renewals.
Followed up with potential clients regarding online information requests.
Finalized and maintained all types of personal lines insurance policies within the agency.
Promoted client retention through high-quality service and follow through.
Processed applications, payments, corrections, endorsements and cancellations.
Caregiver, 08/2013 - 11/2016 Regency Retirement Of Jackson – Jackson, TN,
Planned, prepared and served meals and snacks according to prescribed diets.
Provided transportation, assistance and companionship to clients.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Read and recorded temperature, pulse and blood pressure readings.
Teller II, 06/2005 - 08/2013 Bankfinancial Corporation – Calumet Park, IL,
Maintained balancing record with 100% rate of accuracy.
Handled various accounting transactions: deposits, withdrawals, collected member loan payments, sold cashier's checks, traveler's checks, and money orders.
Rapidly and efficiently prepared member and ATM cash and change orders.
Entrusted to mentor new hire tellers.
Maintained friendly and professional customer interactions.
Cross sell credit union products.
Informed membership of features and benefits of products.
Customer Service Representative, 09/2001 - 06/2005 C.H. Robinson Worldwide, Inc. – Chicago, IL,
Operated a POS system to itemize and complete 60 customer purchases daily.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Answered an average of 30 calls per day by addressing customer inquiries, solving problems, and providing repair status information.
Education
High School Diploma: , Expected in - Stevens High School - Rapid City, SD GPA: Status -
Skills
Cash handling, professional and friendly, 10-key, Microsoft Word, filing, typing, English speaking, time management.
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