customer service representative resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Excellent data entry and scheduling skills, also Committed to maintaining professional relationships to increase profitability, reputability, and drive business results.

  • Relationship building and management
  • Sales
  • Shipping and Receiving
  • Invoicing
  • Scheduling
  • Cleaning
  • Quality Management
  • Billing Inquiries
  • Technical Support
  • Videoconferencing
  • Switched telephone operation
  • Home network management
  • Independent research
  • Customer retention
  • Online chat
  • Call center operations
  • Key holder experience
  • Order fulfillment
  • Stock management
  • Recordkeeping strengths
  • Staff education and training
  • Medical terminology knowledge
  • Call Forwarding
  • Office administration
  • Expense reporting
  • Travel coordination
  • Problem-solving skills
  • Cash Handling
  • Mail sorting
  • Word processing
  • Bookkeeping
  • Verbal and written communication
  • Inbound and Outbound Calling
Education and Training
Fayetteville Technical Community College Fayetteville, NC Expected in 07/2016 Associate Of Applied Science : Dentistry - GPA :
Gwinnett Technical College Lawrenceville, GA Expected in 08/2015 Associates Of Applied Science : Dental Assisting - GPA :
Empire Beauty School Kennesaw, GA Expected in 10/2014 Associates Of Arts and Sciences : Cosmetology - GPA :
Georgia Highlands College Rome, GA Expected in 07/2013 Pre : Dentistry - GPA :
International Bancshares Corp - Customer Service Representative
Norman, OK, 01/2022 - Current
  • Provided primary customer support to internal and external customers
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Processed debit and credit card and electronic check payments
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Engaged in learning and development opportunities to promote continued performance improvement
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Promptly responded to inquiries and requests from prospective customers
  • Provided ongoing guest service
  • Cross-trained and provided back up for customer service managers
  • Managed timely and effective replacement of damaged or missing products
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Monitored database updates and verified for correctness
  • Compiled data and reviewed information for accuracy prior to input
  • Completed data entry tasks with accuracy and efficiency
  • Sorted documents and maintained organized filing process
  • Kept optimal quality levels to prevent critical errors and support team performance targets
  • Verified accuracy of data before transcribing
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating
Vca Antech, Inc. - Veterinary technician/Assistant
Marysville, WA, 10/2016 - 08/2021
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections
  • Managed medical intervention and therapy for animals in collaboration with veterinarian
  • Recorded symptoms and documented medical observations to inform treatment decisions
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
  • Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation
  • Assisted senior staff with blood analyses and physical assessments
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
  • Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
  • Triaged incoming patients to determine treatment needs and urgency of care
  • Implanted subcutaneous identification microchips into animals
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
  • Answered owner animal health questions and advised on best care practices
  • Collected patient biopsies and blood samples for laboratory analysis
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry
  • Administered medications to animals in treatment and documented changes in condition
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding
  • Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Administered and monitored anesthesia for surgeries and operations.
Carlotz - Assistant manager
Mobile, AL, 05/2016 - 01/2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Analyzed and interpreted store trends to facilitate planning
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to effectively build rapport and lasting relationships
  • Solved customer challenges by offering relevant products and services
  • Completed orders and organized product deliveries to meet customer timetables
  • Increased sales by offering advice on purchases and promoting additional products
  • Worked alongside retail representatives to enhance product presentations and advertising collateral
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Processed product returns and assisted customers with other selections
  • Tracked stock using company inventory management software
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Loaded and unloaded merchandise using ladder and pallet jack
  • Provided positive first impressions to welcome existing, new and potential customers
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Prepared large cash deposits with zero discrepancies
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Massage Envy - Junior assistant manager
Farmington, UT, 12/2009 - 10/2015
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Controlled store inventory and reviewed cash handling and operations reports
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Submitted reports to senior management to aid in business decision-making and planning
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Exhibited excellent people skills during interaction with employees and customers
  • Cultivated customer loyalty to enhance retention by delivering outstanding service
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Created visual store strategy based on market trends
  • Completed daily paperwork and computer entry of sales data as established by management
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Answered questions about store policies and addressed customer concerns
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Trained and developed new employees for ease of transition into team.

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Resume Overview

School Attended

  • Fayetteville Technical Community College
  • Gwinnett Technical College
  • Empire Beauty School
  • Georgia Highlands College

Job Titles Held:

  • Customer Service Representative
  • Veterinary technician/Assistant
  • Assistant manager
  • Junior assistant manager


  • Associate Of Applied Science
  • Associates Of Applied Science
  • Associates Of Arts and Sciences
  • Pre

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