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customer service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Calm customer care with 20+years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Skills
  • Report creation
  • Credit card payment processing
  • Report generation
  • Promotional support
  • Customer relations
  • Clerical support
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Fleet dispatching
  • Problem-solving abilities
  • Office equipment proficiency
  • High-energy attitude
  • Shipping and receiving understanding
  • Quality control
Experience
Customer Service Representative, 11/2020 - Current
Capital Vacations King Williams, VA,
  • Documented conversations with customers to track requests, problems and medication deliveries.
  • Made outbound calls to obtain account information.
  • Answered 30+ inbound calls per day and directed to individuals or departments.
  • Upheld privacy and security requirements established by verifying HIPPA Reggie all patients.
Investigator, 11/2019 - 10/2020
State Of Indiana Carlisle, IN,
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Collected evidence for trials and prepared displays.
  • Maintained organized records of all information and material pertinent to open investigations.
Public Safety Officer, 10/2000 - 11/2019
Atlantic General Hospital Berlin, MD,
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
  • Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
  • Drafted over 50+ incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Enhanced emergency preparedness by updating tactical plans and maintenance schedules for equipment and weapons.
Education and Training
Associate of Arts: Criminal Justice, Expected in 05/1991
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Forest Park Community College - St. Louis, MO
GPA:
Status -
: Criminal Justice, Expected in
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University of Missouri St. Louis - St. Louis, MO
GPA:
Status -
: Criminal Justice, Expected in
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Lindenwood University - Saint Charles, MO
GPA:
Status -

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Resume Overview

School Attended

  • Forest Park Community College
  • University of Missouri St. Louis
  • Lindenwood University

Job Titles Held:

  • Customer Service Representative
  • Investigator
  • Public Safety Officer

Degrees

  • Associate of Arts

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