customer service representative resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Secure a full-time position as a customer servicerepresentative that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Skills
Exceptional communication skills
Creative problem solver
Trusted key holder
Quick learner
Ability to work in a fast-paced environment and remain calm while doing so
Good leadership skills·
Able to accept criticism
Flexible Schedule
Strong interpersonal and communication skills
Analytical and problem-solving skills·
Microsoft Office Programs (Word, Excel, Power point, Access, Outlook)·
Excellent people and customer service skills·
Great attention to detail·
Team Player
Multi-tasking ability
Work History
07/2016 to Current
Customer Service RepresentativeCaine & Weiner – Farmers Branch, TX,
In this busy and fast-paced environment, provided courteous, friendly, and efficient customer service to customers and team members·
Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Ensured all customer service agents met and exceeded all targets and goals·
Provided daily supervision, training, and coaching of customer service agents·
Informed clients by explaining procedures; answered questions; providing information·
Maintained and improved quality results by adhering to standards and guidelines; recommended improved procedures·
Received inbound calls and made outbound calls to prospective customers· Processed credit card payments, responded to inquiries, and resolved issues·
Efficiently entered data and transferred files based on customer information·
Responds to telephone inquiries and complaints while maintaining a high level of world class customer service/professionalism to a wide range of customers.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Navigated through multiple computer applications with speed and accuracy.
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Received several Kudos calls for excellent customer service
09/2008 to 03/2016
Customer Service RepresentativeCapital Vacations – Charlotte, NC,
Described product to customers and accurately explained details and care of merchandise.
Communicated with vendors regarding back order availability, future inventory and special orders.
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
Researched more complex issues regarding delivery follow-up, order tracking·
Processed credit card payments for orders and managed accounts receivables·
Assisted customers in navigating the companies website, and placing orders online and trouble shooting any technical issues.
Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.
Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
Possessed strong organizational skills with specific attention to detail.
Followed standard company procedures, work independently with minimal supervision.
Navigated through Windows-based and web browser applications·
Tactfully handled upset customers with empathy
05/2013 to 10/2014
Home Health AideAmedisys Home Health Services – Cleveland, TN,
Provided direct patient care in areas of vital signs, gynecological examinations, Activities of Daily Living, and patient transportation.
monitored and reported changes in patients' conditions and malfunctioning of medical equipment.
Collaborated with the health care team to develop and implement individual plans of care and patient education·
Performed blood glucose testing·
Assisted patients with a variety of grooming needs, including changing wound dressings·
Performed assessments, treatments, and documentation.
Organized staff/patient assignments and patient care education
Education
Expected in 2010 to to
Nursing : Academy of Nursing - San Antonio, Texas GPA:
Expected in 2009 to to
GED: Frank Tejeda - San Antonio, GPA:
Expected in 2010 to to
Lab Tech/ Phlebotomist: Lamson Institute - San Antonio, Tx GPA:
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