LiveCareer-Resume

customer service representative resume example with 4+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Problem-solving abilities
  • Quality assurance controls
  • Customer relations
  • Call center experience
  • In-store support
  • Materials transport
  • Quality control
  • Stockroom procedures
  • Retail sales customer service
  • Shipping and receiving understanding
  • Inventory control
Experience
03/2018 to 03/2020 Customer Service Representative Caine & Weiner | Dallas, TX,

cProvided excellent customer service by bein attentive to customer needs. Made sure customers coffee was fresh and refilled coffee at tables. Worked drive thru window

  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
01/2016 to 03/2020 Order Selector Mclane Company | Fremont, OH,
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Unloaded merchandise, which included [Product] and [Product] from delivery trucks quickly and efficiently.
  • Used RF scanner to pick items from bins and complete orders.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Placed products on conveyors for final wrapping and shipment.
  • Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Accurately keyed in data for packages into computer system using handheld scanners, averaging [Number] packages per shift.
03/2017 to 03/2018 Order Selector Mclane Company | Frisco, TX,
  • Unloaded merchandise, which included [Product] and [Product] from delivery trucks quickly and efficiently.
  • Prepared products, including [Product] and [Product] for shipping according to company specifications.
  • Accurately keyed in data for packages into computer system using handheld scanners, averaging [Number] packages per shift.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Placed products on conveyors for final wrapping and shipment.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Education and Training
Expected in to to Associate of Science | General education Norco College, Norco, CA GPA:

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Resume Overview

School Attended

  • Norco College

Job Titles Held:

  • Customer Service Representative
  • Order Selector
  • Order Selector

Degrees

  • Associate of Science

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