customer service representative resume example with 9+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
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Keurig Dr Pepper – Castroville, CA
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
Keurig Dr Pepper – Centerville, IA
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
Keurig Dr Pepper – Charleston, WV
- Set up and activated customer accounts.
- Welded fabrication materials, continuously checking for safety and quality.
- Prepared material surfaces for welding by removing scale, rust or other foreign matter.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Adjusted weld machines to correct settings for precision and waste reduction.
- Measured workpieces with straightedges or templates to conform with specifications.
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
- Marked or tagged material with job number, piece marks and other identifying marks.
- Used weighted tape measures to measure depths of drilled blast holes.
- Marked patterns, locations and depths of charge holes for drilling.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
Henry Industries – Lodi, CA
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Set up and activated customer accounts.
Burmax – City, STATE
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
Bell. High - Bell,CA
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Resume Overview
School Attended
- Bell. High
Job Titles Held:
- Customer Service Representative
- Customer Service Representative
- Shooter
- Customer Service Representative
- Warehouse Associate
Degrees
- GED
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