customer service representative resume example with 6+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Flexible Customer Service Representative offering [Number] years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.
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Cowan Systems – Baltimore, MD,
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Relayed customer feedback to cross-functional teams to improve products and services.
Taco Bell – Mishawaka, IN,
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Transported patients to medical, dental and personal care appointments.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Redirected clients with memory issues, providing safety guidance protection.
- Engaged clients by conversing and participating in activities and hobbies.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Communicated, updated and advocated care plans to patients and family.
- Drove disabled and elderly clients to medical appointments.
Taco Bell – Moore, OK,
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions and provided store information.
Burger King – City, STATE,
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
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Resume Overview
School Attended
- Kirby High School
Job Titles Held:
- Customer Service Representative
- Elderly Caretaker
- Cashier
- Cashier
Degrees
- High School Diploma
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