LiveCareer-Resume

customer service representative resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills
  • Upselling Products and Services
  • Credit Card Payment Processing
  • Report Generation
  • Report Creation
  • Multitasking and Prioritization
  • Data Entry
  • Verbal and Written Communication
  • Translation and Interpretation Services
  • De-escalation Techniques
  • Creative Problem Solving
  • Process Optimization
  • Calm and Professional Under Pressure
  • Problem-Solving Abilities
  • Business Development Understanding
  • High-Energy Attitude
  • Fleet Dispatching
Experience
11/2019 to 01/2022 Customer Service Representative C.H. Robinson Worldwide, Inc. | Tewksbury, MA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
11/2019 to 06/2021 Fast Food Crew Trainer American Medical Response | West Sacramento, CA,
  • Explained goals and expectations required of trainees.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Created and offered additional materials to enhance training.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
03/2019 to 11/2019 Supervisor of Operations Friedman Recycling | City, STATE,
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Conducted employee observations and documented findings.
  • Presented performance and productivity reports to supervisors.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Collaborated with team leaders on quality audits.
11/2018 to 03/2019 Meal Prep SUBWAY®Restaurants | City, STATE,
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Removed trash and cleaned kitchen garbage containers.
Education and Training
Expected in 01/2020 to to Associate of Business Administration | Business Administration And Management University of New Mexico, Albuquerque, NM GPA:
Expected in 06/2011 to to High School Diploma | Oceanside High School, Oceanside, CA GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
mixtepec:
Native/ Bilingual
Negotiated:
Accomplishments
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Market Research - Interviewed clients via market research surveys to identify product issues and customer needs.
Activities and Honors
  • Customer Service Institute of America
  • National Customer Service Association
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association
  • Sales and Marketing Professional Association

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Resume Overview

School Attended

  • University of New Mexico
  • Oceanside High School

Job Titles Held:

  • Customer Service Representative
  • Fast Food Crew Trainer
  • Supervisor of Operations
  • Meal Prep

Degrees

  • Associate of Business Administration
  • High School Diploma

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