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customer service representative resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • QuickBooks expert
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
Experience
Customer Service Representative, 08/2013 to Current
Capitol Federal Savings BankManhattan, KS,
  • Overall Customer Account Management Responsible for Tier 1 customers and back up to all customer service Participate in Customer Meetings as Required Serve as a back up to the Customer Service Manager Work with Sales to obtain all Customer Requirements and Document Requirements Perform billing verification for assigned accounts.
  • Work with Operations Monitoring Work in Progress to meet agreed to Customer SLA's Assist in development of all required Customer Reporting/Status updates Process necessary Customer Requested Returns within 24 hours of request Schedule travel as needed for Executive Team.
  • Back up and assist the various positions within the Customer Service Department Maintain the Non-Disclosure Agreement Files and Log Assist Accounting with creating invoices/credit memos in the Syteline ERP system as needed Coordinate Event Planning for the Sales Team and Holiday Events Review Work Instructions Quarterly for updates and revisions.
Executive Assistant, 06/2011 to 10/2013
Angi Homeservices Inc.Flagstaff, AZ,
  • Made copies, sent faxes and handled all incoming and outgoing correspondence Created PowerPoint presentations used for business development Organized files, developed spreadsheets, faxed reports and scanned documents Created weekly and monthly reports and presentations.Properly routed agreements, contracts and invoices through the signature process Maintained and reserved the executive conference room calendar Managed daily office operations and maintenance of equipment Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Office Manager, 06/2010 to 06/2011
Orsted A/SWashington, DC,
  • Process expense reports for employees/managers Process invoices for payment Resolve billing and invoicing issues Ensure that all payments are charged to accurate locations and account numbers Process daily check runs A/R, A/P, Payroll, and quarterly tax forms Assisted in manufacturing and shipment of the product to the customers Maintained records and files for employees and vendors contracts Procurement of office equipment and supplies Scheduled travel for President and Vice President Created monthly reports for Board of Directors Vendor Correspondence Maintained employee records Gathered information for insurance and 401k for employees.
Office Manager, 02/2003 to 06/2010
Orsted A/SAustin, TX,
  • Executed accounts receivable reporting enhancements and reconciliation procedures.Managed accounting operations, accounting close, account reporting and reconciliations Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions Reviewed accountantÆs book entries to ensure accuracy of the G/L Reconciled bank statements to clients' books and prepared financial statements from client documents Assisted the CFO with the production of the monthly financials, management reports and board packages Maintained confidential information, such as pay rates, bonus targets and pay grades Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Education
High School Diploma: , Expected in 1997 to Plano East Senior High - Plano, TX
GPA:
Copper Mountain College Twentynine Palms, CA
Skills
10-key, Account Management, Account Reconciliation, Accounting, accounting software, accounts receivable, administrative, A/P, billing, Bookkeeping, book, budget, business development, clerical, CA, contracts, credit, client, clients, Customer Service, Data Entry, databases, Database, debit, ERP, Event Planning, Executive Management, faxes, financials, financial statements, forms, front office, insurance, invoicing, ISO, marketing, Meetings, Excel, office, Microsoft Outlook, PowerPoint, PowerPoint presentations, Microsoft Word, Multi-tasking, office equipment, Payroll, Peachtree, presentations, Procurement, Progress, Purchasing, quality management, QuickBooks, Receptionist, reporting, Sales, secretarial, SLA, spreadsheets, Switchboard, tax, telephone, typing
Additional Information
  • Awards
  • 2014 Customer Service, Event and Travel Coordinator
  • 2000 Marine Corps Community Service Employee of the Quarter

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Resume Overview

School Attended

  • Plano East Senior High

Job Titles Held:

  • Customer Service Representative
  • Executive Assistant
  • Office Manager
  • Office Manager

Degrees

  • High School Diploma

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