customer service representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Self-sufficient and enthusiastic individual working quickly and effectively. Expansive knowledge on a vast majority of skills, software's and programs. Strong backgroud in all aspects of Accounting and Data Entry. Passionate about showing kindness while excelling in all aspects of my responsibilities and most of all customer care.

  • Appointment setting
  • Office management
  • Record keeping requirements
  • Inventory management
  • Process improvement
  • Insurance Benefits & Billing
  • MS Office 360
  • Google Applications
  • Organization
  • Problem resolution
  • Administrative support
  • Customer service
  • Analytical
Customer Service Representative, 10/2022 to Current
Hartung GlassTukwila, WA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Checked in Passengers & their luggage for their flight
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Rebooked Passengers for flights
  • Lifted up to 99 pounds of luggage to baggage belt
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Logistics Shipping Coordinator, 10/2020 to 10/2022
Rca CorporationArlington, TX,
  • Received, processed and restocked returns.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Established transportation cost standards and economical shipping practices.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Traced missing material and shipments through vendor and customer communications.
  • Determined shipping methods, routes or rates for materials to be shipped.
Lien Specialist, 11/2015 to 07/2016
Hogan LovellsBoston, MA,
  • Verified and updated account information in company computer system.
  • Researched property data and search legal record to ensure accuracy.
  • Data Entry and Verify bonds.
  • Contact General Contractors to verify, confirm, and receive information about work sites and equipment to ensure proper lien filings.
Receptionist, 11/2014 to 07/2015
BindMinneapolis, MN,
  • Greeted visitors, assessed needs and directed to appropriate Sales Manager or department.
  • Answered and directed incoming calls using multi-line telephone system.
  • Earned reputation for good attendance and hard work.
  • Handled all delegated tasks, including writing and maintaining staff schedule and Co-Managed 6-9 employees.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Interviewed, hired and trained new employees.
  • Completed reports for General Manager.
  • Completed Service Tickets for service department.
Title Processor Assistant/Receptionist, 04/2012 to 08/2013
Joliet Public Schools District 86Joliet, IL,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Prepared, compiled and filed documents for home purchases and refinances as well as reports presented to various parties.
  • Scheduled appointments based on property closing timeline and availability and established load parameters.
  • Responsible for executing Post Closing Procedures.
  • Researched and ordered judgments, lien sheets and payoff statements.
Sr. Accounting Specialist , 04/2012 to 11/2012
SpecWorks Inc.City, STATE,
  • Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.
  • Oversaw full accounting cycle, including compiling and analyzing data, posting and adjusting journal and ledger entries, preparing financial statements and reports and closing books.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Investigated and resolved billing issues to generate revenues and minimize outstanding debts.
  • Maintained status commissions.
Sr. Accounts Payable, 07/2011 to 04/2012
WebbMason Inc.City, STATE,
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Prepared and updated vendor files, including tax and insurance information.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Managed and completed all expense reports for the company country wide
  • Revitalized the Accounts Payable division by reorganizing and streamlining the processing system, reporting to the CFO
Student Services Coordinator, 01/2009 to 10/2010
RCB HighschoolCity, STATE,
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Processed transcript requests and entered new student transcript data.
  • Coordinated and facilitated all State testing including, AIMS, TeraNova, Stanford9
  • Performed credit breakdowns and enrolled students in proper classes for graduation
  • Implemented new software and procedures followed by training the staff.
Education and Training
Emergency Medical Technician : , Expected in 05/2010 to Maricopa Community Colleges - Estrella Mountain Community College - Avondale, AZ
High School Diploma: , Expected in 05/2008 to Millennium High School - Goodyear, AZ
Additional Information
  • Set up for Working Remote
  • Reliable Transportation
  • Current Level I Finger Print Clearance Card

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Resume Overview

School Attended

  • Maricopa Community Colleges - Estrella Mountain Community College
  • Millennium High School

Job Titles Held:

  • Customer Service Representative
  • Logistics Shipping Coordinator
  • Lien Specialist
  • Receptionist
  • Title Processor Assistant/Receptionist
  • Sr. Accounting Specialist
  • Sr. Accounts Payable
  • Student Services Coordinator


  • Emergency Medical Technician
  • High School Diploma

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