Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Work History
Company Name- Customer Service Representative
City, State09/2020 - Current
City, State09/2020 - Current
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with up to three calls in queue per minute.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Obtained scanned records and uploaded into database.
- Evaluated source documents to locate information needed for each data entry field.
Company Name- Cashier/Retail Sales Associate
City, State07/2017 - Current
City, State07/2017 - Current
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
- Worked closely with front-end staff to assist customers.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Learned roles of other departments to provide coverage and keep the store operational.
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
Company Name- Host Front Counter
City, State07/2017 - 08/2018
City, State07/2017 - 08/2018
- Maintained a safe, organized store by keeping aisles/floors clean.
- Assisting and seating customers quick and friendly for a remarkable and enjoyable experience.
- Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Coordinated and followed up on maintenance requests for customers.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Company Name- Cashier
City, State08/2016 - 05/2017
City, State08/2016 - 05/2017
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
- Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
- Dispensed, poured and mixed water, soft drinks and nonalcoholic beverages.
- Took orders, prepared foods and processed payments in full.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Accepted payments and made changes to process transactions.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in operating software, data entry, providing high-quality service, and devoting time to patient physical comfort. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Project - Successfully completed an observationally study based on Child and Adolescent Psychology
Volunteer
Housekeeper Volunteer
- Verified cleanliness and organization of storage areas and carts.
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Removed waste paper and other trash from premises to designated area.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Communicated repair needs to maintenance staff.
- Maintained clean, neat and operational facilities to serve all program needs.
- Adhered to organization procedures and instructions to maintain safety.
- Enhanced operations by completing a wide variety of tasks, freeing up valuable time for full-time employees.
Caregiver Volunteer
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client well being.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisors well-informed.
Skills
- ID verification
- Cheerful and energetic
- Cash register operation
- Inventory control procedures
- Time management
- Excellent multi-tasker
- Positive outlook
- Team leadership
- Organized
- Cash handling accuracy
- Able to stand for 8 hours
- Conflict resolution
- Social networking.
- Meal planning and preparation
- Community integration
- Direct Patient Care
- Verbal and written communication skills
- Sorting and labeling
- Patient charting
- Maintains confidentiality
- Professional and mature
Education
Millersville University of PennsylvaniaCityExpected in 05/2022Bachelor of Arts: Psychology
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Resume Overview
School Attended
- Millersville University of Pennsylvania
Job Titles Held:
- Customer Service Representative
- Cashier/Retail Sales Associate
- Host Front Counter
- Cashier
Degrees
- Bachelor of Arts : Psychology
