LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Friendly an reliable dedicated Customer Service Representative with extensive experience in a variety of industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Skilled salesperson articulate, enthusiastic an results-oriented with a stent demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 10 plus years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Report generation
  • Credit card payment processing
  • Conflict mediation
  • Office equipment proficiency
  • Customer relations
  • Adaptive team player
  • Transportation solution development
  • Sales expertise
  • Retail sales customer service
  • HIPPA knowledge
  • Promotional support
  • Courteous demeanor
  • Store maintenance
  • Clerical support
  • Inbound and Outbound Calling
  • High-energy attitude
  • Route management
  • Business development understanding
  • Quality control
  • System implementation
  • Technologically savvy
  • Call Center Operations
  • Microsoft Office expertise
  • Product organization
  • Problem-solving abilities
  • Process optimization
  • Data evaluation
  • Report creation
  • Schedule mastery
Experience
06/2007 to 01/2011
Customer Service Representative Cardinal Logistics Management, Inc. Atlanta, GA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Relayed productive customer feedback to marketing teams.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Worked with management to develop customer service improvement initiatives.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
11/2005 to 05/2007
Customer Service Representative Cardinal Logistics Management, Inc. Austin, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 100 plus inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Worked with mangement to develop customer service improvement initiatives.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
05/2003 to 08/2005
Matchmaker/Sales Matchmaker International City, STATE,
  • Maintained complex schedules and arranged appointments.
  • Contacted service providers to address and correct billing or service issues.
  • Completed basic administrative work and managed household accounts.
  • Traveled to other office locations to sign up members with MatchMaker International Memberships as well as consult with members regarding concerns and needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Exceeded sales goals and sold high end $5000 memberships to members.
  • Matched by hand all of the companies Michigan members using a wide variety of criteria to match couples.
  • While working for the company as the lead matchmaker I matched an married multiple couples successfully.
Education and Training
Expected in 06/2011 to to
Bachelors of Health Administration : Health Administration
Baker College - Flint, MI
GPA:
Expected in 06/2005 to to
Associates: Business Administration
Davenport University - Flint , MI
GPA:
Expected in 06/2000 to to
High School Diploma:
Carman Ainsworth - Flint , MI
GPA:

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Resume Overview

School Attended

  • Baker College
  • Davenport University
  • Carman Ainsworth

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Matchmaker/Sales

Degrees

  • Bachelors of Health Administration
  • Associates
  • High School Diploma

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