customer service representative resume example with 4+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
I'm ambitious and driven. I thrive on challenges and constantly set goals for myself, so I have something to strive toward .I'm not comfortable with settling, and always looking for an opportunity to do better and achieve greatness.
Skills
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Experience
Customer Service Representative, 05/2020 - Current
Wayne Savings – Medina County, OH
Wayne Savings – Medina County, OH
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Improved customer service wait times to mitigate complaints.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Assistant, 01/2021 - 12/2021
Fujifilm Diosynth Biotechnologies – Kansas City, MO
Fujifilm Diosynth Biotechnologies – Kansas City, MO
- Packed, sealed or affixed postage to prepare materials for shipping.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Trained new employees regarding warehouse procedures and standards.
- Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
- Compared and verified identifying information of outgoing shipments.
- Used pallet jacks to move items to and from warehouse locations.
- Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
- Determined shipping methods, routes or rates for materials to be shipped.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Inspected outgoing shipments to maintain quality assurance standards.
Server Assistant Manager, 01/2018 - 03/2020
Hilton Worldwide – Charlotte, NC
Hilton Worldwide – Charlotte, NC
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided information about menu selections and made recommendations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Motivated staff through acknowledgment of hard work and achievements.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
- Collected cash sales from employees to properly tip each server after shift.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Assisted staff by serving food and beverages or bussing tables.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Established standards for personnel performance and customer service.
- Trained new employees to perform duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Investigated and resolved complaints regarding food quality, service or accommodations.
Education and Training
High School Diploma: , Expected in 06/2011
Montebello High School - Montebello, CA
Montebello High School - Montebello, CA
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Resume Overview
School Attended
- Montebello High School
Job Titles Held:
- Customer Service Representative
- Warehouse Assistant
- Server Assistant Manager
Degrees
- High School Diploma
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