LiveCareer-Resume

customer service representative resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Energetic and inspired individual seeking to obtain an employer opportunity within a retail or office environment. Proven track record in leading within a team environment. Ability to cooperate with leadership and facilitate all directives. Possess an earnest and persistent quality to meet deadlines. Strong administrative and organizational aptness. Efficient in Word, Excel, and PowerPoint. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Sales
  • Training
  • Management
  • Office Administration
  • Presentation Skills
  • Organization
  • Interpersonal Communication
  • Decision- making
  • Critical Thinking
  • Microsoft Office Skills
  • Customer Service
  • Problem Solving
  • Time Management
  • Creativity
  • Teamwork
  • Adaptability
  • Conflict Resolution
  • Written Communication
  • Answering Phones
  • Self-Motivation
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Answering Emails
  • Directing Calls
  • Excellent Attention to Detail
  • Solving Customer Concerns
  • Computer Proficiency
  • Patient and Empathetic
  • Proactive Self-Starter
  • Team-Oriented and Cooperative
Work History
07/2022 to 03/2023
Customer Service Representative Kaman Industrial Technologies , , Miami Beach, FL
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed 50+ calls per day
03/2022 to 06/2022
Customer Service Representative Kaman Industrial Technologies , ,
  • Managed over 50 customer calls per day
  • Schedule 90% sales meetings with customers
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collected and analyzed customer information to prepare product or service reports
  • Responded to customer requests for products, services and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Investigated and resolved customer inquiries and complaints quickly
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
06/2020 to 03/2022
Customer Service Agent Joe's Auto Parks , ,
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Communicated with clients regarding account services, statements, and balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Addressed customer account discrepancies and concerns.
  • Applied strong communication and negotiation skills regarding refunds.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed over 60 calls per day
05/2019 to 12/2020
Print Client Services Manager Office Depot Inc , ,
  • Delivered services to customer locations within specific timeframes.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Received and processed stock into inventory management system.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked with customers to understand needs and provide excellent service.
  • Managed team of employees, overseeing training and professional growth of employees.
  • Increased sales by 25%
Education
Expected in to to
Bachelor of Arts: English Education
Florida Agricultural And Mechanical University - Tallahassee, FL
GPA:
  • Extracurricular Activities: While attending FAMU I participated in the election for Mr. and Miss Florida A&M University where I was on the campaign team of one of the participants for Mr. Florida A&M University, who later won the election.
Expected in 06/2018 to to
High School Diploma:
American Senior High School - Hialeah, FL
GPA:
  • 3.0 GPA
  • Professional Development: Child Development Association Credential
  • Sorrota Club Member
  • Extracurricular Activities: Dance Team

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Resume Overview

School Attended

  • Florida Agricultural And Mechanical University
  • American Senior High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Agent
  • Print Client Services Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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