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customer service representative resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Successful at following instructions, interpreting blueprints and solving problems with minimal direction. Strong work ethic with top skills in communication and multitasking.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Skills
  • Flexible schedule
  • Cheerful and energetic
  • Organized
  • Excellent multi-tasker
  • Organizational strengths
  • Quality control
  • Active listening
  • Call center experience
  • Customer relations
  • Process optimization
  • Microsoft Office expertise
  • High-energy attitude
  • Contract development and management
  • Systems and automation applications
  • Brand management
Experience
Customer Service Representative, 10/2015 - 03/2016
Cardinal Logistics Management, Inc. Concord, NC,
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Supported end-users by responding quickly to phone messages and following up on complaints
Coil Winder , 08/2017 - 12/2017
Industrial Service Solutions Camp Hill, PA,
  • Adhered to specifications and maintained tolerances in all production activities.
  • Used magnifiers and microscopes to perform visual inspections of raw materials and products.
  • Operated wire-coiling machine to wind wire coils used in electrical components, including transformers and resistors.
  • Selected coil-forming devices for specified coils to fasten device onto machine arbor, spindle or mandrel.
  • Used setscrews to adjust tension on wires and set counters.
  • Used hand tools to cut wire and thread.
  • Used wire or bolt cutters to cut wires and form leads.
  • Set up and adjusted machinery to specific needs.
  • Designed and conducted applied biodiesel or biofuels research projects on topics such as transport, thermodynamics, mixing, filtration, distillation, fermentation, extraction and separation.
  • Adjusted machine feed and speed if machine malfunctioned.
  • Optimized machinery performance by calibrating according to prescribed standards and specific project needs.
  • Started up and shut down processing equipment.
  • Examined weld for bead size and other specifications.
  • Reviewed wiring diagrams and work orders to determine type and size of wiring specified.
Manager, 12/2015 - 04/2019
Ace Hardware Holden, MA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Coordinated and launched grand openings for new stores.
Education and Training
High School Diploma: , Expected in 05/2014
-
Oak Grove High School - Hattiesburg, MS
GPA:
Status -
: , Expected in
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Pearl River Community College - Poplarville, MS
GPA:
Status -

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Resume Overview

School Attended

  • Oak Grove High School
  • Pearl River Community College

Job Titles Held:

  • Customer Service Representative
  • Coil Winder
  • Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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